Updated: Jul 22, 2026
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| Certification Vendor: | Oracle |
| Exam Name: | Oracle Fusion Customer Relationship Management 11g Sales Essentials |
| Exam Number: | 1Z0-456 |
| Certificate Validity Period: | Oracle certifications of this generation typically do not expire |
| Available Languages: | English |
| Related Certifications: | Oracle Fusion Customer Relationship Management Certifications Oracle Sales Cloud Certifications |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice, Multiple Response |
| Real Exam Qty: | 55-60 |
| Passing Score: | 64% |
| Exam Price: | USD $245 |
| Sample Questions: | Oracle 1Z1-456 Sample Questions |
| Exam Way: | Computer-based exam delivered via Pearson VUE test centers or online proctored exam |
| Pre Condition: | Recommended knowledge of CRM concepts and basic understanding of Oracle Fusion applications |
| Official Syllabus URL: | https://education.oracle.com/ |
| Section | Objectives |
|---|---|
| Topic 1: Oracle Fusion CRM Fundamentals | - CRM concepts and Oracle Fusion CRM overview
|
| Topic 2: Accounts and Contacts Management | - Customer data management
|
| Topic 3: Application Administration and Setup | - Security and roles
|
| Topic 4: Sales Forecasting and Reporting | - Forecasting methods
|
| Topic 5: Sales Process Management | - Opportunity management
|
1. A territory manager has created a proposal. When the proposal is validated, it can create active territories. Identify a condition that would result in an error during the validation process in Oracle Fusion Sales.
A) Parent territory does not cover all the dimensions of its child territories.
B) Parent territory covers all the dimensions of its child territories.
C) Partner sales representatives were added to child territories.
D) Active resources were added as dimension members.
E) A valid product has been added as a dimension member.
2. You have just attempted to import a flat file containing opportunity data. Although the import process completed, you do not see any of the data in the Fusion application.
How can you access more information to troubleshoot the issue?
A) Drill down on the Import Activity's Status field and open the log file.
B) Open the log file that is automatically emailed to the administrator after the import process completes.
C) Drill down on the Import Activity's Status field and open the exception file.
D) Navigate to the import record in Oracle Web Services.
E) Drill down on the Import Activity'sStatus field and open the error file.
3. A company has introduced a new product that requires a new object in the Oracle Fusion Sales application. What is the process to extend this new object in Oracle Fusion Sales?
A) The sales manager uses Oracle Object Composer to customize a new object and content.
B) The administrator uses Oracle Composer to customize a new object and content
C) The administrator uses CRM Application Composer to customize a new object and content.
D) The sales manager uses Oracle Composer to customize a new object and content.
E) The sales manager uses Oracle Composer to customize a new object and content
4. The territory administrator has defined a territory in the following manner:
1.Account Type = Named
2.Customer size = Medium
3.Geography = US West
Identify the valid entity based on the preceding territory definition.
A) Any prospect who is named, or whose customer size Is medium, or is in the US West zone
B) Any customer who is a Named Account of a medium size organization in the US West zone
C) Any customer who is defined as a Named Account in Fusion Customer Center.
D) Any customer with a medium size organization in the US West zone
E) Any customer who is named, or whose customer size is medium, or is in the US West zone
5. You do not use the Opportunity Past Performance report and would like to hide this report from your Opportunity Home pages. What is the best approach to accomplish this?
A) Customizes your own page by using Edit Current Page from the Personalization menu.
B) Select the proper Sandbox to customize by using Oracle Composer.
C) Customize the Opportunity page by using Oracle Application Composer.
D) Edit the Opportunity page by using Oracle Composer.
E) Only users with proper administrative rights can edit the Opportunity Page, by using Oracle Composer
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: E | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: E |
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