Updated: Jul 20, 2026
No. of Questions: 71 Questions & Answers with Testing Engine
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| Certification Vendor: | Avaya |
| Exam Name: | Avaya Workforce Engagement Support Certified Exam |
| Exam Number: | 33160X |
| Exam Format: | Multiple Choice Questions |
| Exam Duration: | 90 minutes |
| Related Certifications: | ACSS - Avaya Workforce Engagement |
| Available Languages: | English |
| Passing Score: | 67% |
| Exam Price: | USD 125 |
| Real Exam Qty: | 60-65 |
| Certificate Validity Period: | 2 years |
| Sample Questions: | Avaya 33160X Sample Questions |
| Exam Way: | Computer-based exam delivered through authorized testing platforms and approved testing centers. |
| Pre Condition: | Recommended experience with Avaya Workforce Engagement solutions, system administration, deployment, maintenance, and troubleshooting in enterprise environments. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
| Section | Objectives |
|---|---|
| Topic 1: Workforce Engagement Solution Overview | - Solution Components
|
| Topic 2: System Architecture and Installation | - Platform Requirements
|
| Topic 3: Maintenance and Support | - System Maintenance
|
| Topic 4: Monitoring and Troubleshooting | - Troubleshooting
|
| Topic 5: Configuration and Administration | - Integration Management
|
1. In Avaya Workforce Engagement, where is System Backup enabled?
A) System Management>General Settings>Settings
B) Enterprise Management>General Settings>Configuration
C) System Management>Enterprise> Enterprise Settings
D) System Management>Central Archive >Backup
2. Which account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement?
A) Maintenance account
B) DMSA
C) Local account
D) MSA
3. You are in the process of creating a new supervisor on the Framework server . you have created the user profile, but when you try to assign access rights, the "Edit Access Rights" button is greyed out. What is causing this problem?
A) You have not created the profile as a manager
B) You have not created the profile as a supervisor
C) You have not created the user name and password .
D) You have not created a valid profile
4. Which monitoring tool is used to show a visual update on how the Recorder and its components are working in recorder manager?
A) Capture Status
B) Status SummaryThresholds
C) Recorder Status Summary
D) Configuration Checker
5. When Enabling an employee to control the recording process, which two Agent Initiated Monitoring (AIM) commands are used ? (Choose two.)
A) Cancel monitoring command
B) Pause monitoring command
C) Start monitoring command
D) Start Annotation command
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B,C |
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