Try Avaya : 37820X valid & accurate questions and answers
Updated: Sep 05, 2026
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Avaya 37820X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Midsize Solution Design Exam |
| Exam Number: | 37820X |
| Exam Format: | Scenario-Based, Simulations, Multiple Choice, Drag and Drop |
| Related Certifications: | ACDS-3781 Avaya Midsize Solution Design |
| Real Exam Qty: | 60-65 |
| Exam Duration: | 90 minutes |
| Exam Price: | $125-$175 USD |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Passing Score: | Scaled score ~700/1000 or approx 70% |
| Recommended Training: | Avaya Midmarket Solutions Design Training Avaya IP Office Implementation and Design |
| Exam Registration: | Pearson VUE Registration Avaya Learning Certification Portal |
| Sample Questions: | Avaya 37820X Sample Questions |
| Exam Way: | Online proctored or in-person at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended 6-12 months experience with Avaya IP Office and basic networking/VoIP knowledge |
| Official Syllabus URL: | https://learning.avaya.com/certifications/37820x.html |
Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Sizing and Bill of Materials | 15% | - Complete bill of materials preparation - System sizing and capacity planning - Hardware and software component selection - Licensing requirements and calculation |
| Topic 2: Customer Business Requirements Analysis | 15% | - Analyze user and site communication needs - Determine collaboration and mobility requirements - Identify business objectives and drivers |
| Topic 3: Networking and Infrastructure Design | 20% | - Security, survivability, and redundancy - LAN/WAN design and considerations - QoS planning and bandwidth requirements - VoIP and unified communications network design |
| Topic 4: Unified Communications & Collaboration Design | 15% | - Mobility and remote worker solutions - Conferencing and collaboration applications - Integration with third-party systems - Voicemail and unified messaging design |
| Topic 5: Implementation & Migration Planning | 5% | - Post-deployment validation and support - Deployment strategies and rollout planning - Migration approaches and risk mitigation |
| Topic 6: Contact Center & Customer Experience Solutions | 10% | - Agent, supervisor, and reporting features - Customer engagement design principles - Contact Center Select architecture |
| Topic 7: Avaya Midsize Solution Portfolio | 20% | - IP Office platform architecture and features - Scalability and resiliency options - Licensing models and options - Deployment models: on-premise, hybrid, cloud |
Avaya Midsize Solution Design Sample Questions:
With the Basic level of account In Avaya Spaces, which statement about what users can do is true?
- A. They can host online video conferences with a maximum of 15 participants.
- B. They can host online voice conferences with a maximum of 15 participants.
- C. They can host online video conferences with a maximum of 5 participants.
- D. They can have direct online video calling but no video conferences.
In Powered by Offer, when Is Fallback Twinning to an external device provided?
- A. When simultaneous mode for the IP Office user is not available
- B. When the IP Office phone loses contact with the IP Office In the cloud data center
- C. When the mobile device loses contact with the IP Office In the cloud data center
- D. After the mobile device rings an administer-able number of rings.
Currently a customer has an IP500 V2 Preferred Edition deployment with SIP trunks at their office, but they plan to have 10 employees for tech support to work remotely within the next month. All 10 employees must be able to access their extension simultaneously. They ask you If the IP Office has built-in functionality for this and whether that Is sufficient from a security perspective.
Which solution would satisfy the customer's need for remote employees and security, and which additional licensing (if any) is required?
- A. The IP Office has a built-in SBC, and it is sufficient for security. The customer also needs 10 Teleworker licenses.
- B. An SBCE Is recommended and deployed with the IP Office. The customer also needs 10 Standard Licenses for the remote workers.
- C. An SBCE is recommended and deployed with the IP Office. The customer also needs 10 Standard and Advanced Licenses for the remote workers.
- D. The IP Office has a built-in SBC and firewall and It is sufficient for security. The customer also needs
10 Teleworker licenses,
Refer to the Scenario: H&H Tick.
Based on the H&H Ticket scenario, which in Border Controller for Enterprise (SBCE) deployment would you recommend to provide secure, resilient SIP communications for Internal and mobile/remote representatives?
- A. A high availability deployment on two Dell servers
- B. A high availability deployment on three Dell servers
- C. A high availability deployment on two Portwell Cad servers
- D. A virtualized high availability Hyper-V deployment
A customer has an existing Business Communications Manager (BCM) with Avaya 1220 and 1230 IP Deskphones. The Account Manager wants to reuse the sets and minimize the cost of the quote.
Which statement about reusing existing sets from a BCM on an IP Office is true?
- A. The existing sets will operate the same on the IP Office.
- B. There will be some operational or feature differences.
- C. IP Office supports ail BCM sets.
- D. The features supported on BCM are the same as the IP Office.
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