Try Avaya : 6402 valid & accurate questions and answers
Updated: Jul 19, 2026
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Avaya 6402 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya IP Office Implementation 6402 Exam |
| Exam Number: | 6402 |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 60-90 |
| Passing Score: | 70% |
| Related Certifications: | Avaya IP Office Administration Avaya Certified Implementation Specialist (ACIS) - IP Office |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Scenario-based questions |
| Sample Questions: | Avaya 6402 Sample Questions |
| Exam Way: | Typically online proctored or authorized test center delivery depending on region |
| Pre Condition: | Recommended knowledge of basic IP networking and telephony concepts; familiarity with Avaya IP Office fundamentals is advised. |
Avaya 6402 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Maintenance and Troubleshooting | - System monitoring and diagnostics
|
| Topic 2: Installation and Initial Configuration | - System setup and commissioning
|
| Topic 3: IP Office System Architecture | - IP Office components and deployment models
|
| Topic 4: User and Extension Management | - User provisioning and administration
|
| Topic 5: Trunking and Connectivity | - SIP and PSTN configuration
|
| Topic 6: Voicemail and Messaging | - Voicemail Pro configuration
|
Avaya IP Office Implementation Sample Questions:
1. The company president using a 1416 series telephone has asked for options to prevent other calls from ringing the telephone during certain time periods.
Which two options should be recommended? (Choose two.)
A) Adda Do NotDisturbOnuserButton for the president to use during important telephone calls.
B) Inform the presidentto dialShortCode*08(Do NotDisturb on) to use duringimportant telephone calls.
C) Inform the president to dial Short Code #16 (Voicemail off) to use during important telephone calls.
D) Add a VoicemailOff Buttonfor the president to use during important telephone calls.
2. With reference to the Hunt Group settings in the exhibit, and assuming a call has not been answered, where will it be in 50 seconds?
A) ringing extension 1001
B) playing the AmsterdamSales queue announcement
C) ringing the AmsterdamMain hunt group
D) in voicemail
3. Which hunt group supports Forward Hunt Group Calls?
A) Collective Call Waiting
B) Longest Waiting
C) Sequential
D) Collective
4. When using the IP Office Manager program on a PC, which statement is true?
A) The configuration is dynamically updated to the control unit after every keystroke.
B) The configuration is automatically saved to the control unit every time you selectOK.
C) The configuration is held in the Manager application until you save it to the control unit.
D) The configuration is automatically backed up to the SD Card every 5 minutes.
5. With which two features does the Line Group ID correlate? (Choose two.)
A) Hunt group
B) Voice recording
C) ARS
D) ICR
E) Time profile
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: C,D |
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