Try Cisco : 642-241 valid & accurate questions and answers
Updated: Sep 11, 2026
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Cisco 642-241 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Unified Contact Center Enterprise Design (UCCED) |
| Exam Number: | 642-241 |
| Passing Score: | Cisco does not publicly disclose passing score |
| Real Exam Qty: | 45-65 |
| Exam Price: | $200-300 USD (varies by region) |
| Certificate Validity Period: | Retired (legacy exam, no longer offered) |
| Available Languages: | English |
| Related Certifications: | CCNP Collaboration (legacy track) Cisco Contact Center Certifications |
| Exam Duration: | 90-120 |
| Exam Format: | Scenario-based questions, Design simulation items, Multiple choice |
| Sample Questions: | Cisco 642-241 Sample Questions |
| Exam Way: | Onsite or online proctored exam (historically delivered via Pearson VUE) |
| Pre Condition: | Recommended: Cisco voice/contact center foundational knowledge; experience with Cisco UCCE or CCNP Collaboration-level understanding |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/certifications.html |
Cisco 642-241 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Peripheral Gateway and System Integration | 15% | - CRM and third-party integration
|
| Cisco Unified Contact Center Enterprise (UCCE) Architecture | 20% | - Core components and system architecture
|
| Reporting and Monitoring | 10% | - Historical and real-time reporting
|
| Call Routing and Dial Plan Design | 20% | - Integration with PSTN and enterprise telephony
|
| Design Best Practices and Capacity Planning | 15% | - Scalability and sizing
|
| Scripting and Call Flow Design | 20% | - Cisco ICM scripting fundamentals
|
Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
All of these statements correctly describe the role of voice gateways in Cisco Unified Contact Center Enterprise deployments except which one?
- A. Cisco voice gateways can communicate with Cisco Unified Communications Manager using SIP, H.323, or MGCP.
- B. When calls arrive from the PSTN to Cisco H.323 gateways and are sent to Cisco Unified IP IVR for prompt and collect treatment, MTP resources must be allocated in deployments.
- C. Cisco voice gateways can be used to help integrate traditional ACDs into a Cisco Unified Contact Center Enterprise environment by implementing TDM connections between gateways and ACDs.
- D. When a voice gateway uses multiple protocols (SIP, H.323), each protocol requires its own dedicated DSP resources.
Correct Answer: D 🗳️
Under which circumstances can the visible and private networks be converged in the Cisco Unified Contact Center Enterprise system?
- A. in cases in which there is gigabit bandwidth between sites
- B. under no circumstances
- C. when the Cisco Catalyst switch has dual power supplies
- D. when QoS is enabled on both networks
Correct Answer: B 🗳️
Which three features or functionalities does Cisco Unified Communications Manager provide for the Cisco Unified Contact Center Enterprise solution? (Choose three.)
- A. hunt groups and pickup groups for Cisco Unified Contact Center Enterprise
- B. Cisco Extension Mobility for agents
- C. call routing from PSTN gateway to Cisco Unified IP IVR
- D. CTI data on Cisco Agent Desktop screen pop
- E. agent, supervisor, and team configuration
- F. call routing from PSTN gateway to agents
Correct Answer: B,C,F 🗳️
Which factor has the largest impact on bandwidth sizing for the visible network connection between the Cisco Unified Contact Center Enterprise VRU Peripheral Gateway and the Call Router?
- A. number of call and ECC variables
- B. percentage of calls queued
- C. busy hour call attempts
- D. number of agents
Correct Answer: C 🗳️
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