Try Cisco : 642-241 valid & accurate questions and answers
Updated: Jul 28, 2026
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Cisco 642-241 Exam Overview:
| Certification Vendor: | Cisco |
| Exam Name: | Unified Contact Center Enterprise Design (UCCED) |
| Exam Number: | 642-241 |
| Passing Score: | Cisco does not publicly disclose passing score |
| Real Exam Qty: | 45-65 |
| Exam Price: | $200-300 USD (varies by region) |
| Certificate Validity Period: | Retired (legacy exam, no longer offered) |
| Available Languages: | English |
| Related Certifications: | Cisco Contact Center Certifications CCNP Collaboration (legacy track) |
| Exam Duration: | 90-120 |
| Exam Format: | Multiple choice, Scenario-based questions, Design simulation items |
| Sample Questions: | Cisco 642-241 Sample Questions |
| Exam Way: | Onsite or online proctored exam (historically delivered via Pearson VUE) |
| Pre Condition: | Recommended: Cisco voice/contact center foundational knowledge; experience with Cisco UCCE or CCNP Collaboration-level understanding |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/certifications.html |
Cisco 642-241 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Scripting and Call Flow Design | 20% | - Cisco ICM scripting fundamentals
|
| Call Routing and Dial Plan Design | 20% | - Integration with PSTN and enterprise telephony
|
| Cisco Unified Contact Center Enterprise (UCCE) Architecture | 20% | - Core components and system architecture
|
| Peripheral Gateway and System Integration | 15% | - CRM and third-party integration
|
| Design Best Practices and Capacity Planning | 15% | - Scalability and sizing
|
| Reporting and Monitoring | 10% | - Historical and real-time reporting
|
Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
1. All of these statements correctly describe the role of voice gateways in Cisco Unified Contact Center Enterprise deployments except which one?
A) Cisco voice gateways can communicate with Cisco Unified Communications Manager using SIP, H.323, or MGCP.
B) When calls arrive from the PSTN to Cisco H.323 gateways and are sent to Cisco Unified IP IVR for prompt and collect treatment, MTP resources must be allocated in deployments.
C) Cisco voice gateways can be used to help integrate traditional ACDs into a Cisco Unified Contact Center Enterprise environment by implementing TDM connections between gateways and ACDs.
D) When a voice gateway uses multiple protocols (SIP, H.323), each protocol requires its own dedicated DSP resources.
2. DRAG DROP
3. Under which circumstances can the visible and private networks be converged in the Cisco Unified Contact Center Enterprise system?
A) in cases in which there is gigabit bandwidth between sites
B) under no circumstances
C) when the Cisco Catalyst switch has dual power supplies
D) when QoS is enabled on both networks
4. Which three features or functionalities does Cisco Unified Communications Manager provide for the Cisco Unified Contact Center Enterprise solution? (Choose three.)
A) hunt groups and pickup groups for Cisco Unified Contact Center Enterprise
B) Cisco Extension Mobility for agents
C) call routing from PSTN gateway to Cisco Unified IP IVR
D) CTI data on Cisco Agent Desktop screen pop
E) agent, supervisor, and team configuration
F) call routing from PSTN gateway to agents
5. Which factor has the largest impact on bandwidth sizing for the visible network connection between the Cisco Unified Contact Center Enterprise VRU Peripheral Gateway and the Call Router?
A) number of call and ECC variables
B) percentage of calls queued
C) busy hour call attempts
D) number of agents
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: Only visible for members | Question # 3 Answer: B | Question # 4 Answer: B,C,F | Question # 5 Answer: C |
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