Updated: Jul 30, 2026
No. of Questions: 24 Questions & Answers with Testing Engine
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| Certification Vendor: | HP |
| Exam Name: | Selling HP Lifecycle Services for Workforce Computing 2024 |
| Exam Number: | HP2-I57 |
| Related Certifications: | HP Certified – Lifecycle Services for Workforce Computing (Sales) |
| Exam Duration: | 50 minutes |
| Available Languages: | English |
| Passing Score: | 70% |
| Exam Format: | Multiple Choice, Scenario-Based, Situational Analysis |
| Real Exam Qty: | 24 |
| Sample Questions: | HP HP2-I57 Sample Questions |
| Exam Way: | Pearson VUE proctored exam (online or test center, depending on regional availability). |
| Pre Condition: | No formal prerequisite published. Intended for HP partners and sales professionals selling HP Workforce Computing Lifecycle Services. |
| Official Syllabus URL: | https://www.credly.com/org/hp-university/badge/hp-certified-lifecycle-services-for-workforce-compu |
| Section | Objectives |
|---|---|
| Advanced Sales Skills | - Customer Pain Point Identification
|
| Sales Skills Transformation | - Modern Sales Methodologies
|
| Lifecycle Services | - End-to-End Device Lifecycle Management
|
| Consultative Selling | - Discovery and Qualification
|
| Configuration Services | - Service Bundle Recommendations
|
| Deployment Services | - Implementation Planning
|
| Personal Systems Services | - Workforce Device Services
|
1. A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?
A) Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.
B) Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
C) Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.
D) Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
2. A customer with a hybrid workforce and overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles, with unique device specifications, and across different locations. Management is concerned about asset tracking, deployment, and management with the refresh.
How would HP Configuration and Deployment offerings help this customer?
A) By automating and streamlining asset management and physical device tracking using Predefined Asset Tagging
B) By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications
C) By offering 1TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
D) By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
3. A customer's HP Care Pack Service will expire in four months.
What should you recommend that this customer purchases?
A) OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer's existing personal devices
B) HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired
C) HP Collaborate Services to help the customer's employees avoid unexpected technical problems after coverage from the HP Care Pack expires
D) HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B |
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