Try ISEB : ISEB-ITILF valid & accurate questions and answers
Updated: Jul 22, 2026
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ISEB ISEB-ITILF Exam Overview:
| Certification Vendor: | ISEB |
| Exam Name: | The Foundation Examination - ITIL® |
| Exam Number: | ISEB-ITILF |
| Exam Duration: | 60 minutes |
| Exam Price: | USD 150-300 (varies by examination institute and region) |
| Exam Format: | Multiple Choice, Closed Book, Computer-based or Paper-based |
| Certificate Validity Period: | No fixed expiration (legacy certification; current ITIL scheme may require progression under newer versions) |
| Related Certifications: | ITIL Foundation Certificate in IT Service Management ITIL Practitioner (legacy) ITIL Intermediate (legacy) ITIL Expert (legacy) |
| Real Exam Qty: | 40 |
| Available Languages: | English, Additional languages depending on the examination institute |
| Passing Score: | 65% (26/40) |
| Sample Questions: | ISEB ISEB-ITILF Sample Questions |
| Exam Way: | Delivered through accredited examination institutes as a computer-based or paper-based closed-book examination, depending on the provider. |
| Pre Condition: | No prerequisite examination or professional experience required. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1 |
ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Selected Processes | - ITIL processes
|
| Technology and Architecture | - Supporting capabilities
|
| Selected Functions | - Operational functions
|
| Key Principles and Models | - Management concepts
|
| Selected Roles | - Roles and responsibilities
|
| Service Management as a Practice | - Fundamental concepts of service management
|
| Generic Concepts and Definitions | - Core terminology
|
| The ITIL Service Lifecycle | - Lifecycle stages
|
ISEB The Foundation Examination - ITIL® Sample Questions:
1. Which of the following identifies the purpose of design coordination?
A) Provide a single point of control for all activities and processes within the service design stage of the lifecycle
B) Control of all supplier relationships from design right through to the production environment
C) Designing of all the links between every service design process and all other processes in the service lifecycle
D) Ensuring all service designs have availability designed into them
2. Which process includes business, service and component sub-processes?
A) Financial management
B) Incident management
C) Capacity management
D) Service level management
3. Which process will regularly anal0yse incident data to identify discernible trends?
A) Problem management
B) C0hange management
C) Event management
D) Service level management
4. What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?
A) Configuration baseline
B) Change baseline
C) Asset baseline
D) Project baseline
5. In which of the following areas would ITIL complementary guidance provide assistance?
1.Adapting best practice for specific industry sectors
2.Integrating ITIL with other operating models
A) Both of the above
B) Option 1 only
C) Neither of the above
D) Option 2 only
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A |
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