Try ISEB : ISEB-ITILF valid & accurate questions and answers
Updated: Sep 05, 2026
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ISEB ISEB-ITILF Exam Overview:
| Certification Vendor: | ISEB |
|---|---|
| Exam Name: | The Foundation Examination - ITIL® |
| Exam Number: | ISEB-ITILF |
| Exam Duration: | 60 minutes |
| Exam Price: | USD 150-300 (varies by examination institute and region) |
| Exam Format: | Closed Book, Multiple Choice, Computer-based or Paper-based |
| Certificate Validity Period: | No fixed expiration (legacy certification; current ITIL scheme may require progression under newer versions) |
| Related Certifications: | ITIL Foundation Certificate in IT Service Management ITIL Intermediate (legacy) ITIL Expert (legacy) ITIL Practitioner (legacy) |
| Real Exam Qty: | 40 |
| Available Languages: | English, Additional languages depending on the examination institute |
| Passing Score: | 65% (26/40) |
| Sample Questions: | ISEB ISEB-ITILF Sample Questions |
| Exam Way: | Delivered through accredited examination institutes as a computer-based or paper-based closed-book examination, depending on the provider. |
| Pre Condition: | No prerequisite examination or professional experience required. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1 |
ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Selected Processes | - ITIL processes
|
| Technology and Architecture | - Supporting capabilities
|
| Selected Functions | - Operational functions
|
| Key Principles and Models | - Management concepts
|
| Selected Roles | - Roles and responsibilities
|
| Service Management as a Practice | - Fundamental concepts of service management
|
| Generic Concepts and Definitions | - Core terminology
|
| The ITIL Service Lifecycle | - Lifecycle stages
|
ISEB The Foundation Examination - ITIL® Sample Questions:
Which of the following identifies the purpose of design coordination?
- A. Provide a single point of control for all activities and processes within the service design stage of the lifecycle
- B. Control of all supplier relationships from design right through to the production environment
- C. Designing of all the links between every service design process and all other processes in the service lifecycle
- D. Ensuring all service designs have availability designed into them
Which process includes business, service and component sub-processes?
- A. Financial management
- B. Incident management
- C. Capacity management
- D. Service level management
Which process will regularly anal0yse incident data to identify discernible trends?
- A. Problem management
- B. C0hange management
- C. Event management
- D. Service level management
What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?
- A. Configuration baseline
- B. Change baseline
- C. Asset baseline
- D. Project baseline
In which of the following areas would ITIL complementary guidance provide assistance?
1.Adapting best practice for specific industry sectors
2.Integrating ITIL with other operating models
- A. Both of the above
- B. Option 1 only
- C. Neither of the above
- D. Option 2 only
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