Try ISEB : ISEB-ITILV3F valid & accurate questions and answers
Updated: Sep 08, 2026
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ISEB ISEB-ITILV3F Exam Overview:
| Certification Vendor: | AXELOS / PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation Certificate in IT Service Management (V3) |
| Exam Number: | ISEB-ITILV3F |
| Exam Format: | Multiple choice |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% |
| Related Certifications: | ITIL Practitioner ITIL Expert ITIL Intermediate Certifications |
| Certificate Validity Period: | Certification does not expire (foundation level retains validity) |
| Real Exam Qty: | 40 |
| Available Languages: | May be available in other languages depending on test centre/provider, English |
| Exam Price: | Varies by region (typically USD 150–500) |
| Sample Questions: | ISEB ISEB-ITILV3F Sample Questions |
| Exam Way: | Delivered through accredited training organisations and test centres (paper-based or computer-based) |
| Pre Condition: | No formal prerequisites, basic IT service management knowledge recommended |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565 |
ISEB ISEB-ITILV3F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| The ITIL Service Lifecycle | - Continual Service Improvement - Service Transition - Service Design - Service Operation - Service Strategy |
| Selected Processes and Functions | - Problem Management - Service Desk - Change Management - Service Level Management - Incident Management |
| Service Management as a Practice | - Purpose and objectives of Service Management - Key definitions and terms |
| Technology and Architecture | - Supporting tools and technologies |
| Generic Concepts and Definitions | - Roles and responsibilities - Processes and functions |
ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:
Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?
- A. Service Transition
- B. Service Operation
- C. Service Strategy
- D. Continual Service Improvement
Which of the following is a responsibility of Supplier Management?
- A. Development, negotiation and agreement of the Service Portfolio
- B. Development, negotiation and agreement of Service Level Agreements
- C. Development, negotiation and agreement of contracts
- D. Development, negotiation and agreement of Organisational Level Agreements
Which of these statements about Resources and Capabilities is CORRECT?
- A. Resources and Capabilities are both types of Service Asset
- B. Resources are types of Service Asset and Capabilities are not
- C. Capabilities are types of Service Asset and Resources are not
- D. Neither Capabilities nor Resources are types of Service Asset
Which of the following is NOT a responsibility of the Service Design Manager?
- A. Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service designs that are produced
- B. Produce quality, secure and resilient designs for new or improved services, technology architecture, processes or measurement systems that meet all the agreed current and future IT requirements of the organisation
- C. Design and maintain all necessary Service Transition packages
- D. Measuring the effectiveness and efficiency of Service Design and the supporting processes
In which core publication can you find detailed descriptions of Service Catalogue
Management, Information Security Management and Supplier Management?
- A. Service Design
- B. Service Transition
- C. Service Operation
- D. Service Strategy
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