Try Nokia : SDM_2002001040 valid & accurate questions and answers
Updated: Aug 15, 2026
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Nokia SDM_2002001040 Exam Overview:
| Certification Vendor: | Nokia |
| Exam Name: | SDM Certification - CARE |
| Exam Number: | SDM_2002001040 |
| Exam Price: | Not publicly specified |
| Real Exam Qty: | Not publicly specified |
| Exam Duration: | Not publicly specified |
| Related Certifications: | Nokia Service Delivery Management (SDM) Certifications |
| Exam Format: | Not publicly specified (likely multiple-choice assessment) |
| Available Languages: | English |
| Certificate Validity Period: | Not publicly specified |
| Passing Score: | Not publicly specified |
| Sample Questions: | Nokia SDM_2002001040 Sample Questions |
| Exam Way: | Likely online assessment through Nokia learning or certification platform |
| Pre Condition: | No formal prerequisite publicly specified; familiarity with telecom service delivery operations recommended |
| Official Syllabus URL: | https://www.nokia.com/networks/services/ |
Nokia SDM_2002001040 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Tools and Platforms in SDM | - Nokia SDM toolchain overview - Monitoring, reporting, and service analytics |
| Topic 2: SDM Overview and CARE Framework | - CARE model principles and objectives in service delivery - Introduction to Nokia Service Delivery Management concepts |
| Topic 3: Customer Experience and CARE Practices | - Service quality and performance measurement - Customer support processes and escalation handling |
| Topic 4: Service Delivery Operations | - Operational workflows and service assurance processes - End-to-end service lifecycle management |
Nokia SDM Certification - CARE Sample Questions:
1. A customer's Care Contract expires within the next 6 months, what needs to be done?
A) Care Program Manager must initiate the Care contract renewal process. Contact the CT and Service Engagement Manager in order to support re-negotiations, further ensure that the customer is aware that the care contract is expiring.
B) Care Program Manager waits until contract is expired then informs the Customer that a renewal is required and the price is increased due inflation in the country. Further CaPM presents a new contract to the customer with lower services levels than today.
C) Ensure NELLE is updated to reflect that no revenue are forecast and no resources are needed from the day the contract expires.
D) Inform the CT and ask the Account Manager to come up with a proposal for a new contract.
2. Who should NOT participate in a Care Services tender?
A) R&D Engineer.
B) Cost Manager.
C) Service Product Manager.
D) Care Program Manager.
3. In a SI solution some non standard NSN servers are used. Who is responsible for the Equipment Support?
A) NSN is responsible for only equipment used in NSN standard solutions and therefore the Customer must have contract directly with the equipment provider.
B) SI local organization.
C) 100% Care.
D) Responsibility is split between SI and Care according to local agreement.
4. What is the main purpose of Care SWS Preventive Services or Active Software Support (ASWS)?
A) To provide an up-selling opportunity for CaPMs.
B) To improve network availability and avoid problems before they occur.
C) To prevent revenue loss for the CT.
D) to provide a full range of services designed to suit the Communications Service Provider's needs.
5. A contract is renewed in which the terms, conditions and price have remained the same but the scope has changed. In order to maintain SOX compliance what should be done?
A) A new contract should be created in CDB as the scope has changed.
B) If a contract is renewed, it is mandatory to create a new contract in CDB.
C) Terms and conditions are the same, only scope has been changed. So a simple contract extension is all that is needed.
D) A simple contract extension is needed in CDB as the major terms and conditions are the same.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A |
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