Last Updated: Aug 16, 2026
No. of Questions: 65 Questions & Answers with Testing Engine
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| Section | Objectives |
|---|---|
| Avaya Aura Architecture Overview | - Call center infrastructure design
|
| Integration and Connectivity | - Protocols and interoperability
|
| Solution Design Considerations | - Implementation strategy
|
| Avaya Call Center Elite Fundamentals | - Agent and skill management
|
| Elite Multichannel Solution | - Multichannel contact handling
|
| Reporting and Administration | - Contact center reporting
|
1. You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?
A) 160
B) 80
C) 320
D) 20
2. Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)
A) Cloud Contact Center with AACC
B) Subscription-based payments
C) Cloud Storage Box
D) Managed Private or Hybrid Networks
3. A customer needs to integrate a network of call centers for better load balancing and optimal agent utilization. They also need to monitor the status of the specified resources and adjust call processing. This would enable the system to compare the specified skills, identify the skill that provides best service to a call, and deliver the call to an agent in the skill. If no agents are available in the skill, the call is queued.
Which Avaya Aura® Call Center Elite feature would you recommend to this customer?
A) Best Service Routing
B) Business Advocate
C) Expert Agent Selection
D) Advanced Call Vectoring
4. A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?
A) Primary-Secondary
B) Active-Passive
C) Primary-Backup
D) Active-Active
5. Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.
To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?
A) Avaya SBCE Corporate and Standard Licenses
B) Avaya SBCE Standard and Advanced Licenses
C) Avaya SBCE Corporate License
D) Avaya SBCE Standard License
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |
Merle
Horace
Kyle
Montague
Quinn
Theodore
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