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33820X PDF Dumps | Sep 30, 2023 Recently Updated Questions
NEW QUESTION # 18
Avaya OneCloud - Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud - Public Delivery? (Choose two.)
- A. IX™ Contact Center
- B. IX™ Workforce Engagement
- C. IX,H Workplace
- D. IX™ Orchestration
Answer: A,C
NEW QUESTION # 19
A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)
- A. Enterprise Analytics
- B. Customer Feedback
- C. Workforce Management
- D. Expert Agent Selection
- E. Quality Monitoring
Answer: A,C,E
NEW QUESTION # 20
An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.
If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION # 21
A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)
- A. Desktop and Process Analytics
- B. Customer Feedback
- C. Workforce Management
- D. Speech/Voice Analytics
- E. Quality Monitoring
Answer: A,B,D
NEW QUESTION # 22
A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent-bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR).
When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?
- A. Avaya Session Border Controller
- B. Avaya Aura® Media Server
- C. Avaya Oceana®
- D. Avaya Aura® Session Manager
Answer: D
NEW QUESTION # 23
Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)
- A. Single Box
- B. Geo-redundancy
- C. Cluster Mode
- D. Upgradable Single Box
Answer: B,D
NEW QUESTION # 24
Refer to the exhibit.
The exhibit contains the deployment options for Communication Manager.
What is the Virtual Appliance that Pod FX Is transitioning to?
- A. Avaya Solutions Platform (ASP)
- B. Avaya Server Platform (ASP)
- C. Avaya Application Server (AAS)
- D. Avaya Common Platform (ACP)
Answer: A
NEW QUESTION # 25
A customer has provided you with the following solution requirements:
* A 360-degree view of the customer journey across touch points and agent interactions
* Leverage the thin client Interface to reduce costs versus downloading and managing thick clients
* No modifications to the Call Center Elite infrastructure
* Enrich and personalize the customer experience by delivering relevant customer information from multiple sources To enhance their call center solution, which application solution would you recommend to the customer?
- A. Avaya Workspaces® for Elite
- B. Avaya Breeze®
- C. Avaya IX™ Workforce Engagement
- D. Avaya Call Management System
Answer: A
NEW QUESTION # 26
Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)
- A. Managed Private or Hybrid Networks
- B. Cloud Storage Box
- C. Subscription-based payments
- D. Cloud Contact Center with AACC
Answer: A,C
NEW QUESTION # 27
Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?
- A. CPaaS
- B. Hybrid
- C. Public
- D. Private
Answer: C
NEW QUESTION # 28
Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.
Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)
- A. Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)
- B. Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop
- C. Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client
- D. Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)
Answer: A,C
NEW QUESTION # 29
Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.
Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?
- A. ReadyNow
- B. Custom
- C. Enterprise
- D. Secure
Answer: D
NEW QUESTION # 30
Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?
- A. Avaya IX™ Orchestration
- B. Graphical Designer
- C. Visual Designer
- D. Call Vectoring
Answer: A
NEW QUESTION # 31
Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)
- A. Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
- B. All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
- C. Elite Multichannel 6.6 supports WebLM Release 6.x.
- D. Elite Multichannel 6.6 uses SSLv3
Answer: A,B
NEW QUESTION # 32
Refer to the exhibit.
This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.
How many Automatic Call Distribution (ACD) queues can a single CMS system report on?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION # 33
Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?
- A. Enablement Licensing (EL)
- B. Advanced License (AL)
- C. Application Specific Licensing (ASL)
- D. Standard License (SL)
Answer: A
NEW QUESTION # 34
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