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Avaya IP Office Configuration and Maintenance Sample Questions:

1. Which item must be completed for an IP Office user to be counted in CCR as an agent?

A) CCR Agent Must be checked on the user's Supervisor tab.
B) User must be defined as an agent in one-X Portal.
C) User must be a member of a hunt group.
D) force Account Code must be checked on the user's Supervisor tab.

2. A new customer reported an issue on their site in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones.

Based on the System Monitor traces shown in the exhibit, what is the problem?

A) Embedded Voicemail is not running properly.
B) 20 packets missed means too many packets lost. IP Office stops the call proceeding.
C) You need to buy additional licenses.
D) All cards may not be seated correctly.

3. The customer wants to rack mount an IP500 system. The room that the system will be installed in has a 25" width rack with space in it. From the list of additional equipment below what will be needed to install the system in a rack?

A) Yellow 2 meter interconnect cables
B) A Standard 19" Rack
C) An IP400 Rack Mounting Kit
D) An Uninterruptable Power Supply

4. When testing an implementation, users are attempting to dial out of the system (outbound tall) and they receive the message "Unobtainable" on the display of their telephones, and the tall fails. What is the cause of the problem?

A) The users have not been assigned a direct dial code.
B) The upgrade license is not valid in the IP Office.
C) The user rights are not defined.
D) The lines on the system are out of service.

5. Which requirement for the web browser is used for Web Voicemail access?

A) Adobe Reader installed
B) ActiveX
C) VoiceMail Plug-In enabled
D) JavaScript enabled

Solutions: