(2022) 1Z0-1064-21 Dumps and Practice Test (78 Questions)
Guide (New 2022) Actual Oracle 1Z0-1064-21 Exam Questions
NEW QUESTION 21
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not beingreceived.
What is the problem?
- A. The configured frequency to retrieve emails is too long.
- B. Incorrect configuration of the inbound profile option:
SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE. - C. Incoming messages have a custom filter.
- D. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
Answer: C
NEW QUESTION 22
Which option describes the automated page presentation for incoming calls?
- A. a feature that displays a caller-appropriate application page based on your customer's native language when you answeryour phone
- B. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
- C. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
- D. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
Answer: C
NEW QUESTION 23
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?
- A. You can define the workflow to run when certain fields of the SRobject are changed.
- B. You must make the changes using the Page Composer tool.
- C. You can generate tasks for the SR object from the workflow.
- D. You can send an e-mail notification to specified recipients.
- E. You can modify the workflow to update field values within the SR object.
- F. You will be required to code any new workflow actions in Groovy.
Answer: A,C,D,E
NEW QUESTION 24
Which two keyboard shortcuts can be modified?
- A. Create Service Request
- B. Cancel
- C. Save and Continue
- D. OK
- E. Save and Close
Answer: A,D
NEW QUESTION 25
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.
- A. Service requests
- B. Contacts
- C. Social network
- D. Notes
- E. Sales opportunities
Answer: A,C,E
NEW QUESTION 26
Select three correct limits and restrictions when importing data from a file.
- A. Both create and update operations are available for imported records.
- B. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
- C. By default, the import starts immediately after itis activated.
- D. If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
- E. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
Answer: A,C,E
NEW QUESTION 27
Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?
- A. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
- B. Shared Acrossthe Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
- C. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
- D. Easy to Search: Knowledge Articles content and Service Request contextcan be used together to recommend the best Knowledge Articles to an agent.
- E. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
Answer: A,B,D
NEW QUESTION 28
Oracle Engagement Cloud provides tools to add or modify which six types of entities?
- A. Exports
- B. Objects
- C. Reports
- D. Icons
- E. Fields
- F. Object workflow
- G. Themes
- H. Roles and privileges
Answer: A,B,C,E
NEW QUESTION 29
Which two actions can you takewhen using Application Composer to create a new Trouble Ticket object?
- A. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
- B. You can create a trigger on the Trouble Ticket object usingthe Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
- C. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
- D. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
Answer: B,C
NEW QUESTION 30
Which three subobject functions are included in the REST API for Service Requests (SRs)?
- A. Delete message
- B. Update resource member
- C. Update SR reference
- D. Update resource manager
- E. Delete activity
Answer: B,C,E
NEW QUESTION 31
Which three statements are true?
- A. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
- B. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
- C. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
- D. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
Answer: B,C,D
NEW QUESTION 32
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.
- A. In includes a preview option for all standard and custom object pages.
- B. It requires proper permissions to use the tools and additional permissions to edit the desired object.
- C. It allows edits to dashboard pages.
- D. It requires the use of a sandbox to modify the fieldsassociated with standard and custom objects.
Answer: D
NEW QUESTION 33
Your customer is asking for amodification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?
- A. Manage Service Request Status Values
- B. Manage Service Request Severities
- C. Manage Service Request Products
- D. Manage Service Request Categories
- E. Manage Service Request Queue
- F. Manage Service Request Resolutions
Answer: A,C,D,E
NEW QUESTION 34
You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.
- A. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currentlyon the Engagement Cloud browser page or not.
- B. Engagement Cloudsupports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
- C. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browserpage or not.
- D. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
Answer: C
NEW QUESTION 35
In which three situations can default coverage be applied?
- A. to a specific customer account
- B. for a specificSR status
- C. for a specific SR category
- D. for a specific period of time
- E. globally, to all service requests that do not have any other coverage
Answer: C,D,E
NEW QUESTION 36
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Whichoption allows the customer to address the problem, so that all users can get articles in their native language?
- A. Enable new locales for the languages to be used and provision designated users to translate the articles.
- B. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
- C. Deploy the Auto-Translate option on existing articles andturn on the "auto-Translate new articles" feature.
- D. Modify the original base locales of the articles to match the target language.
Answer: A
NEW QUESTION 37
Your customer wants to have a vertical MediaToolbar instead of the Horizontal one.
Which statement is true?
- A. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
- B. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
- C. TheVertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
- D. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
Answer: A
NEW QUESTION 38
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?
- A. Modify the Profile Value and save.
- B. Lock the Profile Option for editing.
- C. Navigate to Setup andMaintenance > Service > Service Request > Manage Service Request Profile Options.
- D. Select View > Detach.
- E. Unlock and publish the new selected profilevalue.
- F. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
Answer: A,E,F
NEW QUESTION 39
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?
- A. Delete a Service Request.
- B. View and edit attachments to a Service Request.
- C. Add a message to a Service Request.
- D. Create a Service Request.
- E. Chat with an Agent about a ServiceRequest.
Answer: A,B,D,E
NEW QUESTION 40
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