[Jan 29, 2023] New Real C_C4H520_02 Exam Dumps Questions
Pass Your C_C4H520_02 Exam Easily with Accurate SAP Certified Application Associate - SAP Field Service Management 2005 PDF Questions
SAP C_C4H520_02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| SAP Field Services Management and SAP Service Cloud < 8% | Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. |
| Crowd Workforce < 8% | Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. |
| Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
| Business Rules < 8% | Know the advantages of using business rules and how to use them along with some use cases. |
| Administration: Permissions and Configurations 8% - 12% | Know the basic features of administartion modules and where to access company settings, business rules and permission settings. |
| Smartforms > 12% | Explain the features of Smartforms module and locate /create templates. |
| Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
| Analytics and Reports 8% - 12% | Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes. |
| Integrations < 8% | Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow |
| Master Data Management 8% - 12% | Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. |
SAP C_C4H520_02 Exam Description:
The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.
NEW QUESTION 35
Which functionality is possible when the Smartform template is set to Translation status?
- A. The template can be edited.
- B. The template can be exported in XML format.
- C. The template can be assigned to an equipment.
- D. The template can be assigned to an activity.
Answer: A,B
NEW QUESTION 36
Which chart types are available in settings to create a report? Note: There are 3 correct answers to this question.
- A. Column
- B. Pie
- C. Scatter
- D. Line
- E. Area
Answer: A,B,D
NEW QUESTION 37
Which scenarios can you cover within the SAP C/4HANA solution portfolio? Note: There are 2 correct answers to this question.
- A. Contact center
- B. Self-service
- C. Service fulfillment
- D. In-house repair
Answer: B,D
NEW QUESTION 38
What is SAP's approach to integrating SAP S/4HANA Service with SAP Field Service Management?
- A. Cloud-based using the FSM Cloud Connector
- B. Cloud-based using SAP Cloud Platform Integration
- C. On-premise-based using SAP Process Integration
- D. On-premise-based using the SAP CRM middleware
Answer: B
NEW QUESTION 39
You want to create a new Smartform, which fields would you define? Choose the correct answer.
- A. Description, Category, Revision, Tag
- B. Name, Description, Category, Labels
- C. Description, Revision, Type, Tag
- D. Name, Description, Revision, Type
Answer: B
NEW QUESTION 40
You are a Field Service Technician using an iOS device and you have just completed a repair work. How can you check the travel time to the next repair location address? Choose the correct answer.
- A. Click on navigation icon within the HomePage
- B. Click on navigation icon within the Equipment
- C. Click on navigation icon within the service call
- D. Click on navigation icon within the Activity
Answer: D
NEW QUESTION 41
Which activities you can perform in Administration module? Note: There are 2 correct answers to this question.
- A. Edit Smartform Templates
- B. Define Service workflows
- C. Maintain Session Configuration
- D. Perform System Monitoring
Answer: B,C
NEW QUESTION 42
What are some of the SAP Field Service Management Crowd Service capabilities? Note: There are 3 correct answers to this question.
- A. Crowd workers can reschedule assignments with in a set time frame.
- B. Crowd workers can accept or reject assignments within a set timeframe.
- C. Automatic determination of activity efforts and material consumed.
- D. Intelligent scheduling to determine the best qualified technician
- E. Configurable onboarding platform to invite partners
Answer: B,D,E
NEW QUESTION 43
Which action in the Time and Material journal allows an approver to send the material record back to the technician to resubmit?
- A. Review
- B. Duplicate
- C. Request change
- D. Decline
Answer: C
NEW QUESTION 44
You are a consultant who needs to explain the Reserved Material feature of SAP Field Service Management to a customer. Which statements can you use to describe the capabilities of reserved material? Note: There are 2 correct answers to this question.
- A. You can approve consumed reserved materials in the Time and Material journal.
- B. A planner can create service calls with reserved materials from an integrated ERP system.
- C. The system will update the inventory count of reserved materials in a standalone scenario.
- D. You can plan and reserve materials in both the Web and mobile applications.
Answer: B,D
NEW QUESTION 45
In which scenario of Service engagement does SAP Field service management primarily provide capabilities to complement? Choose the correct answer.
- A. No Touch
- B. High Touch
- C. E-mail Interaction
- D. Video Chat
Answer: B
NEW QUESTION 46
What object is bidirectional when integrating FSM with C4C? Choose the correct answer.
- A. Item
- B. Activity
- C. Equipment
- D. Service Contract
Answer: B
NEW QUESTION 47
Which key concepts are applied to ensure a secure cloud connection when accessing Field Service management? Note: There are 2 correct answers to this question.
- A. SSL-Encrypted cloud communication
- B. Sophisticated Cloud Service Firewall
- C. Hardware redundancy control
- D. Outage Protection
Answer: A,B
NEW QUESTION 48
Which aspect of SAP Field Service Management helps businesses to expand their service area beyond their own list of qualified technicians?
- A. Customer Self-Service
- B. Crowd Service
- C. Service Maps
- D. Service Contracts
Answer: B
NEW QUESTION 49
Which of the following are activities that you can perform in the Master Data module for standalone versions of SAP Field Service Management? Note: There are 3 correct answers to this question.
- A. Manage master data in an ERP system.
- B. Create new data object records.
- C. Query data for reporting purposes.
- D. Export data for backup and archiving.
- E. Import data from external systems.
Answer: B,D,E
NEW QUESTION 50
What are the platforms supported for SAP Field Service mobile App? Note: There are 3 correct answers to this question.
- A. Android
- B. iOS
- C. Windows Phone
- D. Blackberry
- E. Windows Desktop
Answer: A,B,C
NEW QUESTION 51
What information is stored in the QR code used in the Customer Self-Service portal?
- A. SAP Field Service Management URL
- B. Equipment specific short URL
- C. Moment-Sets specific short URL
- D. Customer Self-Service portal URL
Answer: B
NEW QUESTION 52
As a service planner, you are viewing the list of best matching technicians, which information is displayed? Note: There are 2 correct answers to this question.
- A. Missing Skills
- B. Availability Status
- C. Booked assignments
- D. Worktime pattern
Answer: A,B
NEW QUESTION 53
What needs to be enabled for integrated Checkout for the technician? Note: There are 2 correct answers to this question.
- A. Assign correct CRUD to user group
- B. Enable business rule
Answer: A,B
NEW QUESTION 54
You are an administrator responsible for maintaining settings at account and company level. Which of the following settings would you maintain in company level? Note: There are 2 correct answers to this question.
- A. Screen Configurations
- B. User Groups
- C. Business Rules
- D. Password Policy
Answer: A,C
NEW QUESTION 55
How do FSM SQL queries differ from regular SQL queries? Note: There are 3 correct answers to this question.
- A. You can only reference DTOs via variable definition.
- B. T-SQL is supported.
- C. DTOs have version control to support backwards compatibility.
- D. You can only reference DTOs via alias.
- E. Core SQL is supported.
Answer: B,C,D
NEW QUESTION 56
Where in the SAP Field Service Management Mobile App can you capture Customer Signature? Note:
There are 2 correct answers to this question.
- A. Checkout Report
- B. Service Call
- C. Business Partner
- D. Smartform
Answer: A,D
NEW QUESTION 57
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