[Jun-2024 Newly Released] Pass ITIL-4-DITS Exam - Real Questions and Answers
Pass ITIL-4-DITS Review Guide, Reliable ITIL-4-DITS Test Engine
NEW QUESTION # 15
An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?
- A. Establish long-term contracts with fixed prices to help secure future Income
- B. Ensure service costs are clear to the consumers to help regulate prices
- C. Adjust competitive prices for the market and competition
- D. Adopt a short-term Increase in the pricing and margins
Answer: C
NEW QUESTION # 16
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?
- A. The innovation is low risk
- B. The innovation will deliver significant benefit for the organization
- C. The innovation is low cost
- D. The innovation is essential for the a organization to survive
Answer: B
Explanation:
The innovation will deliver significant benefit for the organization is a reason why an organization might choose to implement an innovation even though it does not meet its minimum requirement for "return on investment" (ROI). This means that the organization values the long-term or intangible benefits of the innovation more than the short-term or financial returns. For example, the innovation might enhance customer satisfaction, brand reputation, market share, or social impact. Reference: ITIL 4 Leader: Digital and IT Strategy, page 27-28
NEW QUESTION # 17
Which statement is CORRECT about risk management in digital organizations?
- A. All risk management should start by assessing the current state
- B. All the organization's slaveholders should contribute to risk assessment
- C. All risks could cause harm to the organization if they are not managed
- D. All risk management efforts should focus on assets owned by the organization
Answer: B
NEW QUESTION # 18
Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?
- A. Vision and strategy should be defined in collaboration with the enterprise architects and consultants
- B. Vision and strategy should be defined by the governing body and communicated to the divisions' leaders
- C. Vision and strategy should be defined by the executive leader and communicated to me divisions
- D. Vision and strategy should be defined in collaboration with the leaders of the organization and division
Answer: D
Explanation:
Vision and strategy should be defined in collaboration with the leaders of the organization and division to ensure alignment, coherence, and buy-in across the organization. This can help create a shared understanding of the goals, values, and direction of the organization and its divisions, as well as leverage the expertise and insights of different leaders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 9-10
NEW QUESTION # 19
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
- A. Market relevance
- B. Customer feedback
- C. Customer analytics
- D. Omnichannel delivery
Answer: C
NEW QUESTION # 20
Which type of risk is MOST LIKELY to be identified by modeling and test reviews?
- A. Engagement risk
- B. Dis risk
- C. Cyber security risk
- D. innovation risk
Answer: A
NEW QUESTION # 21
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
- A. Market relevance
- B. Customer feedback
- C. Omnichannel delivery
- D. Customer analytics
Answer: C
Explanation:
Omnichannel delivery is about providing a consistent and seamless customer experience across different channels and touchpoints. This can help increase customer satisfaction, loyalty, and retention. The insurance company should consider how to align and integrate its different sales channels to deliver a unified and coherent service to its customers. Reference: ITIL 4 Leader: Digital and IT Strategy, page 17
NEW QUESTION # 22
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?
- A. Elimination of waste
- B. Organizational agility
- C. Organizational resilience
- D. Uninterrupted delivery
Answer: A
NEW QUESTION # 23
Which is a leadership skill that relates to having a digital mindset?
- A. Measuring the success of strategic digital initiatives
- B. Bulking a rapport with regulators and government officials
- C. Looking at the potential of new tools to meet customer needs
- D. Sharing success stories frequently to motivate others
Answer: C
Explanation:
Looking at the potential of new tools to meet customer needs is a leadership skill that relates to having a digital mindset. It shows curiosity, openness, and willingness to explore and adopt new technologies that can enhance customer value and experience. It also demonstrates a customer-centric and innovative approach to digital transformation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 25-26
NEW QUESTION # 24
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?
- A. Employment laws effecting service provider staff
- B. Well-trained service desk staff with a broad set of skills
- C. A mixed demographic of users with varied levels of IT skills
- D. Knowledge and understanding of potential Innovative technology
Answer: B
Explanation:
Well-trained service desk staff with a broad set of skills are an important factor to consider to ensure that the service provider has the capability to provide the service. They are the main point of contact for customers and users, and they need to be able to handle different types of requests, issues, and feedback. They also need to be able to support the highest level of support to users, which requires technical, communication, and problem-solving skills. Reference: ITIL 4 Leader: Digital and IT Strategy, page 67-68
NEW QUESTION # 25
Which statement is CORRECT about risk management in digital organizations?
- A. All risk management should start by assessing the current state
- B. All the organization's slaveholders should contribute to risk assessment
- C. All risks could cause harm to the organization if they are not managed
- D. All risk management efforts should focus on assets owned by the organization
Answer: B
Explanation:
All the organization's stakeholders should contribute to risk assessment because they have different perspectives, insights, and interests in relation to the organization's objectives, activities, and outcomes. Their involvement can help identify, analyze, evaluate, and treat risks more effectively and comprehensively. Reference: ITIL 4 Leader: Digital and IT Strategy, page 59
NEW QUESTION # 26
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?
- A. Provide additional funding lo development and operations
- B. Switch 10 funding teams and value streams
- C. Switch to funding programmes and protects
- D. Provide additional funding via the research and development budget
Answer: B
NEW QUESTION # 27
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Technology replacement modernization
- B. Intelligent automation
- C. Complex automation
- D. Simple automation
Answer: D
Explanation:
Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63
NEW QUESTION # 28
Which type of risk is MOST LIKELY to be identified by modeling and test reviews?
- A. Engagement risk
- B. Dis risk
- C. innovation risk
- D. Cyber security risk
Answer: D
Explanation:
Cyber security risk is the most likely type of risk to be identified by modeling and test reviews. Modeling and test reviews are methods of assessing risks by simulating or testing different scenarios, outcomes, or impacts. Cyber security risk is the risk of unauthorized access, use, disclosure, modification, or destruction of data or systems. Modeling and test reviews can help identify cyber security risks by exposing vulnerabilities, weaknesses, or flaws in the data or systems. Reference: ITIL 4 Leader: Digital and IT Strategy, page 60-61
NEW QUESTION # 29
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Technology replacement modernization
- B. Intelligent automation
- C. Complex automation
- D. Simple automation
Answer: D
NEW QUESTION # 30
An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?
- A. Organizational disruption
- B. Digital positioning
- C. Operational technology
- D. Digital transformation
Answer: D
NEW QUESTION # 31
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?
- A. PESTLE analysis
- B. Customer 360
- C. Employee 360
- D. Digital transformation
Answer: D
Explanation:
Digital transformation is the most relevant approach to achieve the objective of continually maintaining market relevance. It is about using digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. It also helps to create value, enhance competitiveness, and foster innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5
NEW QUESTION # 32
Which statement about metrics is CORRECT?
- A. Lagging metrics predict what a is likely to happen in the future
- B. Lagging metrics are easy to measure and to influence
- C. Legging metrics report what has been achieved
- D. Leading metrics ate difficult to measure, but easy to Influence
Answer: C
Explanation:
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84
NEW QUESTION # 33
An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?
- A. Healthcare professionals will be able to promote the services to healthcare users and reduce costs
- B. Shareholder will receive Improve dividends from increased proms without significant Investment
- C. Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility
- D. The organization will be able to utilize Innovative technology to develop software apps in faster times to market
Answer: C
Explanation:
Consumers will be able to access advice and request prescriptions quickly at all times without attending a medical facility is the best value proposition for the healthcare user market to include in the strategy. It describes how the online access to healthcare services will benefit the consumers by meeting their needs and expectations, creating value and convenience for them, and differentiating the service from the competition. Reference: ITIL 4 Leader: Digital and IT Strategy, page 12-13
NEW QUESTION # 34
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?
- A. Create three different business cases providing justification for each Initiative
- B. Create one business case for the technology upgrade, and another for the remaining Initiatives
- C. Create one business case for the organizational change, and another for the remaining Initiatives
- D. Create one single business case that provides justification for all three initiatives
Answer: B
NEW QUESTION # 35
Which is an example of industry disruption?
- A. A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
- B. A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
- C. A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
- D. An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
Answer: A
Explanation:
A software provider has developed a new satellite navigation system for the self-driving car market that has become the system of choice for car manufacturers is an example of industry disruption. Industry disruption is about creating new markets or value propositions that challenge or replace existing ones. The software provider has created a new value proposition for the self-driving car market that has disrupted the existing satellite navigation systems and gained a competitive advantage. Reference: ITIL 4 Leader: Digital and IT Strategy, page 37-38
NEW QUESTION # 36
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The PeopleCert ITIL-4-DITS exam is a valuable credential for IT professionals who want to demonstrate their expertise in developing and implementing digital and IT strategies. ITIL 4 Leader: Digital & IT Strategy Exam certification is recognized globally and is considered an essential requirement for IT leaders who want to advance their careers. Candidates can prepare for the exam by taking accredited training courses, studying the official ITIL 4 Leader: Digital & IT Strategy publication, and practicing sample exam questions.
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