[Nov-2023] Financial-Services-Cloud Exam Dumps - Free Demo & 365 Day Updates
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NEW QUESTION # 40
Salesforce provides a robust set of automation features to help save time and resources. For example, a system administrator can use Flow Builder to automate most of an organization's repetitive business processes.
Which use case is a suitable fit for Flow Builder?
- A. Coordinate multiple flows and assign them to multiple teams or individuals.
- B. Perform an operation for more records than schedule-triggered flows allow
- C. Collect input from internal users with a form placed on a Lightning page cKlaunched by a button.
- D. Suggest offers and actions to users that are tailored to meet an organization's unique business criteria.
Answer: C
Explanation:
Explanation
A suitable use case for Flow Builder is to collect input from internal users with a form placed on a Lightning page or launched by a button. Flow Builder is a tool that allows users to automate business processes by building flows that guide users through screens, execute logic, manipulate data, and interact with Salesforce and external systems. By using Flow Builder, the system administrator can create a flow that collects input from internal users with a form and performs actions based on the input.
NEW QUESTION # 41
A user is having trouble logging into Salesforce. The users login history shows that this person has attempted to log in multiple times and has been locked out of the organization.
How can the system administrator help the user log into Salesforce? (2 answers)
- A. Click reset password on the users record detail page.
- B. Log in as the user and enter a new password
- C. Send an email to the user containing the user's password
- D. Click unlock on the users record detail page
Answer: A,D
NEW QUESTION # 42
What standard object has a one-to-many relationship with the account object? (3 answers)
- A. Case
- B. Lead
- C. Campaign
- D. Contact
- E. Opportunity
Answer: A,D,E
NEW QUESTION # 43
Lake Tahoe Bank is rolling out Financial Services Cloud and the VP of IT is concerned about the cost of the licenses. The System Admin recommends using restricted licenses for users that need only limited access to Financial Service Cloud features. Which Financial Services Cloud permission set license enables user access to a license with contractual restrictions for Financial Services Cloud and can be used to grant restricted access to users like Bank Tellers?
- A. Client Segmentation
- B. Financial Service Cloud Basic
- C. Financial Services Cloud Standard
- D. Financial Service Cloud Extension
Answer: B
Explanation:
Explanation
To grant restricted access to users like Bank Tellers who need only limited access to Financial Services Cloud features, the Admin can use Financial Service Cloud Basic permission set license. This license enables user access to a license with contractual restrictions for Financial Services Cloud and provides access to core objects such as accounts, contacts, leads, opportunities, cases, activities, reports, dashboards, and custom objects. This license also provides access to some Financial Services Cloud features such as Action Plans, Actionable Relationship Center (ARC), Branch Management, Complaint Management, Data Consumption Framework (DCF), Discovery Framework (DF), Document Generation (DG), Groups (Householding), Intelligent Document Automation (IDA), Intelligent Need-Based Referrals and Scoring (INRS), Referral Management (RM), Relationship Builder (RB), Relationship Groups (RG), Relationship Map (RM), Timeline (TL).
NEW QUESTION # 44
Which three related lists are visible within Actionable Relationship Center associated with the Account object?
- A. Notes and Attachments
- B. Client Financial Goals
- C. Financial Holdings
- D. Household Financial Accounts
- E. Cases
Answer: B,C,D
Explanation:
Explanation
The following related lists are visible within Actionable Relationship Center (ARC) associated with the Account object:
Client Financial Goals, which is a related list that displays the financial goals of the account, such as retirement, education, or debt payoff.
Financial Holdings, which is a related list that displays the financial accounts of the account, such as bank accounts, investment accounts, or insurance policies.
Household Financial Accounts, which is a related list that displays the financial accounts of the account's primary group, such as household or business group.
NEW QUESTION # 45
A financial services company needs a custom field for reporting when relating two-person accounts to each other. Which object should the Financial Services Cloud consultant configure the custom field on?
- A. Person Account
- B. Account Contact Relationship
- C. Account Account Relationship
- D. Contact-Contact Relationship
Answer: C
Explanation:
Explanation
To configure a custom field for reporting when relating two-person accounts to each other, the Financial Services Cloud consultant should configure the custom field on the Account Account Relationship object. The Account Account Relationship object is a junction object that links two accounts together and defines their relationship type and role. By configuring a custom field on the Account Account Relationship object, the consultant can capture additional information about how two-person accounts are related to each other and use it for reporting purposes.
NEW QUESTION # 46
Lake Tahoe Bank's System Administrator is implementing intelligent Need-Based Referrals in Salesforce.
Referrals are modeled on the Lead object. Which three Lead features can the System Admin use for Intelligent Need-Based Referrals?
- A. Lead Routing
- B. Lead Assignment Rules
- C. Web to-Lead
- D. Lead Approval
- E. Einstein Lead Scoring
Answer: A,B,E
Explanation:
Explanation
The System Admin can use the following Lead features for Intelligent Need-Based Referrals:
Lead Routing, which is a feature that allows users to distribute leads to the right users or queues based on criteria such as lead source, industry, or product interest.
Lead Assignment Rules, which are rules that specify how to assign leads to users or queues when they are created manually, captured from the web, or imported via Data Import Wizard.
Einstein Lead Scoring, which is a feature that uses artificial intelligence to analyze historical data and predict how likely a lead is to convert. Einstein Lead Scoring assigns a score and an insight to each lead, which can help users prioritize and follow up on the most promising leads.
NEW QUESTION # 47
Which of the following objects do support Group-Level Rollups?
- A. Financial Accounts
- B. Opportunities
- C. Tasks
- D. Alerts
- E. Action Plans
Answer: A,B,E
Explanation:
The following objects do support Group-Level Rollups:
Financial Accounts: You can use Group-Level Rollups to display the total balance, total market value, and total cost basis of all the financial accounts that belong to a group.
Action Plans: You can use Group-Level Rollups to display the number of action plans, the number of completed action plans, and the completion percentage of all the action plans that are associated with a group.
Opportunities: You can use Group-Level Rollups to display the total amount, expected revenue, and weighted amount of all the opportunities that are related to a group. Verified Reference: : Salesforce Financial Services Cloud Implementation Guide, page 80. : Salesforce Financial Services Cloud Implementation Guide, page 81. : Salesforce Financial Services Cloud Implementation Guide, page 82.
NEW QUESTION # 48
Cumulus Cloud Bank, a major financial services provider, has engaged Salesforce Professional Services to transform its operations with Financial Services Cloud (FSC). The Addams family are wealth management clients with the following relationships:
* The wife and her husband are part of the Addams Household.
The wife is the primary member, and together the couple run the Addams Charitable Trust.
* The wife is also part of the Symonds Household with her father as the primary member. Which tool should the Salesforce FSC consultant recommend so a wealth manager could make sense of this complex data to provide impeccable service to the Addams family and discover new business opportunities?
- A. Data Filtering and Sorting in Tableau Desktop
- B. Financial Services Cloud Einstein
- C. Actionable Relationship Center (ARC), an advanced visualization engine
- D. Data Visualization with Marketing Cloud Intelligence
Answer: C
Explanation:
Explanation
Actionable Relationship Center (ARC) is a tool that a Salesforce FSC consultant can recommend to a wealth manager who needs to make sense of complex client relationships and discover new business opportunities. ARC is an advanced visualization engine that provides a holistic view of customers and their relationships with actionable insights, all in one place5. ARC helps users understand relationships among people and businesses by presenting them in interactive components, such as graphs, cards, lists, and filters6. ARC also allows users to perform actions on the customer data, such as creating tasks, sending emails, or updating records7.
References:
Actionable Relationship Center (ARC)
Get Started with Actionable Relationship Center
Work with Actionable Relationship Center
NEW QUESTION # 49
What steps does the Salesforce Administrator have to take to create a new Business Milestone Type?
- A. In the Object Manager go to the Business Milestone object and create a new field using the name of the new milestone.
- B. Find Business Milestone using the Object Manager and add a new picklist value on the Milestone Type Field
- C. In the Lightning Page Editor add the new Milestone Type to the Life Events & Business Milestones Lightning component
- D. Find Person Life Event using the Object Manager and add a new picklist value on the Milestone Type Field.
Answer: B
NEW QUESTION # 50
Which of these statements is not correct about the visibility of Action Plan Tasks?
- A. The user can see tasks on the homepage if the Task Card is applied to the homepage.
- B. Users will be able to see the Action Plan tasks on the related list of the Account page layout.
- C. Users will be able to see the Action Plan tasks assigned to them through the standard Salesforce task lists.
- D. Once the Action Plan is assigned, you can see the related Tasks on the Timeline
Answer: A,C,D
NEW QUESTION # 51
Which three standard fields are available to track a customer's retirement goal process?
- A. Actual Value
- B. Contributions
- C. Target Date
- D. Target Value
- E. Total Value
Answer: A,C,D
NEW QUESTION # 52
Which three types of preassembled flows can be utilized from the Financial Services Cloud (FSC) packages and the Lightning Flow for FSC package?
- A. Insurance flow
- B. Institutional Banking flow
- C. Mortgage flow
- D. Commercial Banking flow
- E. Retail Banking flows
Answer: A,C,E
Explanation:
Explanation
The Financial Services Cloud (FSC) packages and the Lightning Flow for FSC package provide preassembled flows that can be utilized to automate common financial services processes. The types of preassembled flows are:
Retail Banking flows: These flows enable retail banking customers to perform various self-service tasks, such as activating or closing a card, ordering checks, updating communication preferences, disputing transactions, and more1.
Insurance flow: This flow allows insurance customers to initiate the first notification of loss (FNOL) for an insurance policy2.
Mortgage flow: This flow helps mortgage customers to capture their financial information, such as assets, liabilities, income, and expenses, as part of the financial discovery process3.
References:
Financial Services Cloud Flows
Lightning Flow for Financial Services
Retail Banking Flows
Insurance Flow
Mortgage Flow
NEW QUESTION # 53
What should an administrator consider when setting up case feed?
- A. Case feed requires the Service Cloud User feature license
- B. Case feed replaces the standard case detail page by default
- C. Chatter Feed tracking must be enabled for the case object.
- D. The Use Case Feed permission is automatically active for all profiles
Answer: C
NEW QUESTION # 54
In Financial Services Cloud, what is the criteria for commas and symbols to be displayed correctly on the Financial Account Summary component?
- A. User currency must match org default currency.
- B. User's locale and language must match user's currency.
- C. User's locale must match user's currency.
- D. Account currency must match org default currency.
Answer: C
Explanation:
The criteria for commas and symbols to be displayed correctly on the Financial Account Summary component is that user's locale must match user's currency. The locale is a setting that determines how dates, times, numbers, and currencies are formatted and displayed for a user. The currency is a setting that determines how monetary amounts are formatted and displayed for a user. By matching the user's locale with their currency, FSC can ensure that commas and symbols are displayed correctly on the Financial Account Summary component according to the user's preferences and expectations
NEW QUESTION # 55
A banking customer is using Sales Cloud but their Admin is considering whether Financial Services Cloud would be a better solution to meet their business needs. What is the best way for the Admin to access a Financial Services org with pre-configured data to play around and learn what's in it?
- A. Purchase one license of an FSC production org
- B. Request a Salesforce developer org
- C. Spin up a Trailhead challenge org
- D. Hop on a 30-day Financial Services Cloud trial org
Answer: D
NEW QUESTION # 56
Which of the following objects do support Group-Level Rollups7
- A. Tasks
- B. Financial Accounts
- C. Action Plans
- D. Opportunities
- E. Alerts
Answer: A,B,D
NEW QUESTION # 57
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