Nov 25, 2023 Updated GCX-ARC Dumps Questions For Genesys Exam
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Genesys GCX-ARC (Genesys Cloud CX: Architect Certification) Certification Exam is a comprehensive certification program designed for professionals who want to specialize in the Genesys Cloud CX platform. Genesys Cloud CX: Architect Certification certification exam validates an individual's skills and knowledge in implementing, configuring, and troubleshooting the Genesys Cloud CX platform. Genesys Cloud CX: Architect Certification certification exam is designed to ensure that individuals have the skills necessary to successfully architect, design, and deploy complex Genesys Cloud CX solutions.
NEW QUESTION # 29
You want to create a call flow to get the customer's unique identification number. Select the correct action to accomplish the task.
- A. Collect Input
- B. Call Data Action
- C. Data Table Lookup
- D. Collect Data
Answer: A
NEW QUESTION # 30
If you do not add an emergency flow, Genesys Cloud assumes the open flow to be the default emergency flow.
- A. True
- B. False
Answer: B
NEW QUESTION # 31
Select all the sections available to configure the global settings for a newly created flow. (Choose five.)
- A. Prompts
- B. Event Handling
- C. Dependencies
- D. Supported Languages
- E. Actions
- F. Data
- G. Menus
- H. Speech Recognition
Answer: B,C,D,E,F
NEW QUESTION # 32
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
- A. Call Routing
- B. Scheduling
- C. Automatic Call Distribution
- D. Architect
Answer: C
NEW QUESTION # 33
Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?
- A. Prompts
- B. Divisions
- C. Schedule
- D. Decision
Answer: B
NEW QUESTION # 34
Which function is used as part of the decision to route to a different location based on the domain of the sender's email address?
- A. EmailAddressDomainPart()
- B. EmailAddressDomain()
- C. MakeEmailAddress()
- D. EmailAddressLocalPart()
Answer: A
NEW QUESTION # 35
Which speech recognition feature is enabled by default for new Inbound call flows?
- A. Complete match timeout
- B. Incomplete match timeout
- C. Enable speech recognition for the entire flow
- D. Company Directory speech recognition
Answer: D
NEW QUESTION # 36
Select the percentage that indicates a High level in the flow size.
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION # 37
Arrange the listed schedule groups based on call flow priority.
1. Closed
2. Emergency
3. Open
4. Holiday
- A. 2,4,1,3
- B. 2,3,4,1
- C. 2,1,4,3
- D. 2,3,1,4
Answer: D
NEW QUESTION # 38
Which definition matches the ACD Evaluation Method Best Available Skills?
- A. Looks for the first available agent and ignores any skill requirements
- B. Matches the interaction to the first available agent who has all of the requested skills
- C. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills
Answer: C
Explanation:
Explanation
ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.
NEW QUESTION # 39
How many ways are there to initiate a secure call flow?
- A. Two
- B. Four
- C. Five
- D. Three
Answer: C
NEW QUESTION # 40
Why must you create queues for ACD functionality to work?
- A. Queues match agents to an appropriate interaction using ACD
- B. Queues are the waiting lines for the agents who will be assigned interactions through ACD
- C. Queues provide ACD with a means to determine the skill level requirement of an interaction
- D. Queues are the waiting lines for interactions that are routed using ACD
Answer: A
NEW QUESTION # 41
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?
- A. Wrap-up Codes
- B. Account Codes
- C. Status
- D. Resolution Codes
Answer: A
NEW QUESTION # 42
When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.
- A. True
- B. False
Answer: A
NEW QUESTION # 43
If you navigate away from the page without saving the Script, you will not lose any work you have completed.
- A. True
- B. False
Answer: A
NEW QUESTION # 44
Which definition matches the After Call Work option Optional?
- A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
- B. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
- C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
- D. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
Answer: D
NEW QUESTION # 45
Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer's response?
- A. Inbound Call Flow
- B. Secure Call Flow
- C. Outbound Call Flow
- D. In-queue Call Flow
Answer: A
NEW QUESTION # 46
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