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NEW QUESTION 49
A company has technicians in a local Austin office in the United States, which has beenconfigured as a bucket within Oracle Field Service Cloud (OFSC).
They want all of their technicians to be able to work within the AUSTIN_SOUTHWEST work zone, but also need just the technicians Sandra Bernstein and Larry Johnson to be able to work within the AUSTIN_NORTHWEST work zone as well.
Which work zone configuration option meets these requirements?
- A. Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket and also setthe AUSTIN_NORTHWEST and the AUSTIN_SOUTHWEST work zones individually on Sandra Bernstein and Larry Johnson's resource records.
- B. AUSTIN_NORTHWEST work zone individually on Sandra Bernstein and Larry Johnson's resource records.
- C. Assign both the AUSTIN_SOUTHWEST and the AUSTIN_NORTHWEST work zones to the Austin bucket.
- D. Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket and also set the
- E. Assign the AUSTIN_SOUTHWEST work zone to the Austin bucket.
Answer: E
NEW QUESTION 50
Your customer has enabled the setting 'Personalize the estimation of activity duration' for a given Resource Type.
What is the consequence of this setting for resources of that type?
- A. It ensures that activity durations recorded for resources of this Resource Type will not be applied to company-level estimations.
- B. It ensures that the same activity durations for resources of thistype will be applied to all Activity Types.
- C. It permits the ability to set duration ratios based on the company-level duration estimations for new resources of this type.
- D. It ensures that all new resources of this type will have the same duration ratios based on the company-level duration estimations.
Answer: B
NEW QUESTION 51
Which two statements are true regarding filter functionality within OFSC?
- A. Filters can be created where only certain User Types can see and interact with them.
- B. If an activity filterhas two conditions, then an activity must meet at least one of the conditions in order to be filtered.
- C. Filters can be used in conjunction with activities, resources, and inventory.
- D. After a filter has been created and saved, you cannot change the entity to which it is associated.
Answer: A,B
Explanation:
Explanation
https://docs.oracle.com/cloud/august2015/servicecs_gs/FARCU/FARCU.pdf
NEW QUESTION 52
A customer wants to ensure that their OFSC users' passwords are unique and as secure as possible Which four options are available in OFSC for making passwords unique?
- A. Password must not contain more than X characters.
- B. Password must not contain personal details.
- C. Password must contain letters.
- D. Password must contain special symbols.
- E. Password must contain upper and lowercase letters.
- F. Password must differ from old password.
Answer: B,C,D,F
Explanation:
Explanation
https://docs.oracle.com/cloud/august2015/servicecs_gs/FAADU/FAADU.pdf
NEW QUESTION 53
A customer is requesting to connect to a 3rd-party webpage via OFSC Mobility.
They need to send some parameters to this webpage as part of the call.
Which configuration is correct when you create the Action Link to support this request?
- A. Do not mark the Action Link as "Is plugin", select the Type as"HTML5 application", enter the URL and select "Use Plugin API".
- B. Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and enter the parameters to be sent within the "POST data" section.
- C. Mark the Action Link as "Is plugin", select the Type as "Native application", enter the URL, enter the parameters within the "POST data" section and select the "Disable the action link inoffline option
- D. Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and select Main Menu items.
Answer: B
NEW QUESTION 54
Where are permissions enabled for users to access Collaboration?
- A. the Business Rules configuration screen
- B. the Resource Information configuration screen
- C. the User Type configuration screen
- D. the Resource Type configuration screen
Answer: C
Explanation:
Explanation
https://docs.oracle.com/cloud/february2017/fieldservicecs_gs/FASCL/Collaboration-2.htm#FASCLConfigureUs
NEW QUESTION 55
Which two are correct statements regarding Daily Extract file data configuration?
- A. Customized data sets can be created for individual instances of OFSC.
- B. Separate Daily Extract files must be set up for data to be used in BICS and DBaaS.
- C. All data sets can be configured to include custom properties and fields.
- D. Daily Extract files cannot be set up to extract data from multiple data sets
- E. Data from a single data set can be configured to be extracted in any numberof Daily Extract files
Answer: C,E
Explanation:
Explanation
Reference
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FAADU/Administration-6.htm#FAADUID-0000041
NEW QUESTION 56
A dispatcher needs to be able to quickly see which contractor technicians have started working for the current day.
How doryou configure the system to support this requirement?
- A. Create a step within a Message Scenario to set an 'Activated' custo whenever the 8 AM - 5 PM shift is assigned.
- B. Enable the Messages report within a Dashboard, which can be filter condition and 'Resource Type' for the current date.
- C. Configure the Resources list to ensure that values for the 'Show/Hie Queues' and 'Resource Type' filters can be selected.
- D. Configure a resource filter with the conditions: 'Resource Type in Cc PM1, and 'Activated is not null' for use within the List/Time/Map/Dai
Answer: C
NEW QUESTION 57
Your customer does not want to manage work zone assignments for each individual technician resource because all technicians can work in the same areas without bias or preference.
Which two options fulfill that customer requirement?
- A. Deselect "work zone support" in Business Rules to disable routing consideration of zones entirely.
- B. Assign all work zones at the parent level in the Resource Tree.
- C. Create a single work zone group, with all zones included in the group, and assign it to the highest level in the resource tree.
- D. Deselect "work zone support" in the routing plan configuration screen for all routing plans.
- E. Create a single work zone with no work zone keys and assign it to all resources
Answer: B,C
NEW QUESTION 58
Which two settings are required to ensure that the "Not activated on time" alert is shown in the GUI for a resource inthe system?
- A. Create a "Not activated on time" action linkon the resource's Activate Queue.
- B. Create a "Route is not activated" launch condition in Message Scenarios.
- C. Create a resource filter that has an "Activated contains Activated" condition.
- D. Configure the "Route has not been started XX minutes after the start time of resource work day" Alert setting.
- E. Select the "Enable 'Not activated in time" alert and trigger" within the Resource Type features of that resource.
Answer: C,E
Explanation:
Explanation
Reference: https://docs.oracle.com/cloud/august2015/servicecs_gs/FASMU/FASMU.pdf
NEW QUESTION 59
The "Activity has not been started X minutes after ETA" display warning is set to 10 minutes. An activity's ETA is 9:00, the current time is 9:20 and the activity has not yet been started. Which warning will take place as a result of that configuration setting?
- A. The activity turns red, a Resource Tree warning appears, and a message scenario is launched (if configured).
- B. The activity turns red and a Resource Tree warning appears.
- C. A Resource Tree warning appears and a message scenario is launched (if configured).
- D. The activity turns red
Answer: C
NEW QUESTION 60
A customer has a few back office workers that need to be able to move certain activities to field technicians regardless of whether those technicians have the corresponding work skills that the jobs require or not.
Which configuration option ensures that those workers have the ability to override potential work skill mismatches when moving activities to field technicians?
- A. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) that those back office workers are assigned.
- B. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) of the field technicians to which the activities could be moved.
- C. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the User Type (s) that those back office workers are assigned.
- D. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Activity Type(s) that require the override ability.
Answer: B
NEW QUESTION 61
A customer wants to change the information that displays in theCollaboration window when an activity is dragged into it.
What needs to be modified to ensure that the preferred activity properties appear?
- A. the 'Activities' context
- B. the 'Activity details in chat' context
- C. the 'Activity hint' context
- D. the 'Identify activity by' context
Answer: C
NEW QUESTION 62
Which two statements are true regarding managing inventory in OFSC?
- A. Inventory can beadded to a bucket on the Resource Tree and shared among all child resources.
- B. Resources can share inventory when using OFSC Collaboration.
- C. The only inventory pools are "customer", "resource", and "installed".
- D. Resources can share inventory when they are working as a team.
Answer: C,D
Explanation:
Explanation
Reference
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FACMU/CoreManage-8.htm#FACMUconcept_xgr_
NEW QUESTION 63
Which two statements are true regarding OIC-OFSC integration?
- A. Field mapping and process flows between OFSC and external systems can be accomplished through OIC's GUI.
- B. The OIC platform can only use SOAP-based adapters for OFSC integration; REST-based adapters will not function for the product combination.
- C. The OIC platform can only use REST-based adapters for OFSC integration; SOAP-based adapters will not function for the product combination.
- D. Using OIC to integrate OFSC with a customer's systems removes the need to develop custom middleware to integrate each system.
- E. Each external system will still require custom code to integrate with OFSC, but OIC will provide a structural framework for the OFSC Inbound and Outbound APIs.
Answer: A,D
NEW QUESTION 64
Your customer requires the option for supervisors to "supervise"Junior engineers as they are performing certain activities.
For this functionality, you have created a new "Supervision" internal activity to manually link these activities so they start at the same time by different resources.
Which option is a valid wayto configure this?
- A. Create a new (simultaneous) Link Template with "Different Resources"Assignment Constraint.
- B. Create a new (related) Link Template with "Different Resources" Assignment Constraint.
- C. Create a new (related) Link Template with default values.
- D. Create a new (simultaneous) Link Template with default values.
Answer: B
Explanation:
Explanation
Reference: https://docs.oracle.com/en/cloud/saas/field-service/18a/facmu/working-with-activities.html#t_createAc
NEW QUESTION 65
A customer has a requirement that as part of the process of a resource completing an activity, a report in .PDF format containing the activity completion details be generated automatically.
How can this be correctly achieved?
- A. Add the custom report to a Dashboard in OFSC, where it can be scheduled and downloaded.
- B. Configure the custom report within a Dashboard and retrieve it via the Core API at the time of activity completion.
- C. Develop a javascript plug-in to generate the .PDF report at the time of activity completion.
- D. Add the 'create_report' action to the 'End Activity' screen context and configure it to generate in .PDF format.
Answer: B
NEW QUESTION 66
A customer wants to add or update multiple activities from a single API call fromtheir middleware. Which two options are viable and support the requirement?
- A. Core REST API "activities/custom-actions/bulkUpdate" request
- B. Inbound SOAP API "add_activity" command
- C. Core REST API "activities" request
- D. Inbound SOAP API "update_activity" command
Answer: B,C
NEW QUESTION 67
A company needs their field workers to be able to install inventory once an activity is in 'Started' status. Which screen configuration option supports this requirement?
- A. Enable the 'Install' action within the Edit/View Activity context.
- B. Enable the 'Install' action within the Start Activity context.
- C. Enable the 'Install' action within the Add/Details Inventory context.
- D. Enable the 'Install' action within the Inventory Grid context.
Answer: C
NEW QUESTION 68
Which two statements are true regarding managing inventory within OFSC?
- A. When customer inventory is de-installed, it is moved to the "Resource" pool.
- B. Filters can be created for inventory.
- C. A resource with eligible permissions can addinventory to his or her own pool.
- D. Missing required inventory does not restrict an activity from being completed.
Answer: A,C
Explanation:
Explanation
Reference: https://docs.oracle.com/en/cloud/saas/field-service/18c/faadu/configuring-oracle-field-service-cloud.ht
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/CXFSC/OFSC_List_of_Tasks_Methods_Inventories
NEW QUESTION 69
A customer supports a particular type of activity that requires a security clearance to gain access to the job site, and they only have a few resources that have clearances.
These activities don't happen all that often, and as such, they are not concerned with quota management for them. Instead, when an acti/ity of this type needs to be booked, the customer will directly assign it to one of their qualified resources.
Which API request will provide this customer with the information they need to directly assign the activity to the right resource?
- A. GET 'resources' request
- B. 'findMatchingResources' request
- C. 'activityBookingOptions' request
- D. 'bookingStatuses' request
Answer: A
NEW QUESTION 70
A new Activity Type Group called 'Low Priority Work1 has been created in Oracle Field Service Cloud (OFSC) and a number of Activity Types from the 'Customer' group have been moved into this new group.
You have been tasked to change the Time Slot for these Activity Types to 'All-Day' because they are low priority.
How do you configure this via theActivity Types screen?
- A. For every Activity Type you need to modify, click the 'Modify' action and select the 'All-Day' Time Slot for them.
- B. Select the first Activity Type within the group, click 'Modify' and set Time Slot to 'All-Day'. Then use the 'Clone' function to update the remaining Activity Types.
- C. Select the Activity Types within the group, and then click Time Slot and choose 'All-Day'.
- D. Modify the 'Low Priority Work' group and set the Time Slot to 'All-Day'.
Answer: C
NEW QUESTION 71
A customer wants to configure Oracle Field Service Cloud (OFSC) to display a warning in the Dispatch Console wfien a resource has not activated their route by their exact shift start time. An email notification should also be generated and sent to the resource's supervisor.
Which two options are correct regarding how this requirement is supported?
- A. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 1 minute.
- B. A message scenario with the Launch Condition 'Route is not activated' must be configured for the email notification.
- C. The Alert Setting 'Route has not been started x minutes after the start time of resource work day' should be set to 0 minutes.
- D. Configuring a message scenariowith the launch condition 'Route is not activated' will also automatically enable the 'Route has not been started x minutes after the start time of resource work day' alert to display at the 'Shift should have started X minutes ago according to the calendar' timing setting.
Answer: A,D
NEW QUESTION 72
A resource is assigned a work skill group that contains 'skill A' with a 90% skill levjel. Thesame 'skill A' is also assigned to them directly with a level of 100%.
How will routing consider that resource's level for 'skill A' for activity assignment decisions?
- A. OFSC will prevent such a situation by presenting an error when the same skill is assigned with conflicting levels.
- B. The work skill group assignment takes precedence, so routing will consider the resource to have a level or 90% for 'skill A'.
- C. Routing wiil consider the resource's level to be an average of the level from the group and the individually assigned 'skill A1 (95%).
- D. The individual skill assignment takes precedence, so routing will consider the resource to have a level of
100% for 'skill A'.
Answer: D
NEW QUESTION 73
A company needs their mobile workers to be able to see which unassigned activities are located within a specific radius of their own location so that they can potentially assign and perform those jobs if they happen to have time along their routes.
Which option addresses that configuration requirement?
- A. Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen.
- B. Add the 'Nearby Activities' action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen.
- C. Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen.
- D. Add the 'Nearby Activities1 action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen.
Answer: C
NEW QUESTION 74
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