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Facebook Certified Community Manager Sample Questions:

1. A local art museum decides to launch an invite-only community for people who purchased a museum membership. The community manager needs to create a report about the group's first month and wants to focus specifically on engagement.
Which two KPIs should the community manager include in the first report about the group? (Choose 2)

A) Number of comments
B) Posts created by administrators
C) Members who invited friends
D) New members over time

2. In an established community, members have been posting the same questions repeatedly.
Which three group tools should be used to help members find the answers they are looking for more easily? (Choose 3)

A) Ask members to tag an admin every time someone asks a repetitive question
B) Create a frequently asked questions learning unit
C) Direct members to report repetitive questions using the Report to Admin tool
D) Add useful posts to a topic tag dedicated to frequently asked questions
E) Pin a post as an announcement in the group

3. An Instagram influencer from Switzerland uses a unique region-specific content approach. A community manager is helping the influencer expand into a neighboring country, Austria. The primary goal is to be the number one information source in the region.
Which two actions should the community manager take to support the goal? (Choose 2)

A) Measure the audience of Austrian followers on existing platforms
B) Adapt the local dialect and reuse highly successful content
C) Ask community members to send profiles in Austria to follow
D) Run targeted ads to lookalike audiences in Austria

4. A men's grooming brand is hosting an exclusive event with a group of Instagram influencers, brand superfans and press contacts to try its new range of products. The community manager will be present at the event to capture photo and video content. The goal is to build excitement and engagement with non-attendees on Instagram around the new product range.
What should the community manager do?

A) Curate captured content Tag key attendees Plan a full narrative for Instagram Stories prior to sharing
B) Repost influencer content Share every story tagged with the event hashtag Share behind the scenes videos in real time
C) Focus on video content Share the brand's Instagram story with close friends Use local hashtags to increase reach
D) Post teaser content Use Instagram Live at the event Encourage viewers to share their red carpet looks

5. A community manager runs a Facebook group for people who have challenged themselves to refrain from drinking alcohol for 30 days.
The group has grown organically over two years after the founder completed a 30-day challenge and invited people to join. The group now has includes over 3,000 members who use it as a resource for tips, guidance and support as they take on the challenge.
The community manager wants to make the group the recognized source for support.
Which step should the community manager take first?

A) Ask the members to provide profitable ideas for the community
B) Tell members they need to pay to stay in the community
C) Define the brand guidelines for cohesive content in the community
D) Review community posts and delete unprofessional content

Solutions: