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Facebook Certified Community Manager Sample Questions:

1. A new member of a parent group asks for advice on how to handle a bullying incident. The member's question has been posted for several hours. No other members have responded.
What is the most effective action to promote discussion and collaboration regarding this topic among parents in this group?

A) Repost the question as an announcement
B) Message some relevant members to ask them to comment
C) Recommend external resources about the topic
D) Post a comment tagging other members who can help

2. A new community manager joins the team of a large online retailer. This person is one of nine community managers who handle support queries. Community managers must remain on brand while maintaining an individual presence in the community.
Which option should each community manager use?

A) The approach that the team agreed upon and the company approved
B) The personal profiles of each community manager to make it clear who is replying
C) A company-branded profile used by all community managers with each reply signed by name
D) The agreed result from a recent poll stating that each community manager will use their initials

3. The head of community management for an online tourism company hires 15 regional community managers. Each community manager is responsible for one regional Facebook Page and Instagram account. The head of community management needs to provide leadership with overall metrics and sentiment.
To set up a global reporting system, what should the head of community management do?

A) Ask each regional manager to submit an individual report, then merge those into one report
B) Create a template and require each regional manager to submit results that are above the benchmark
C) Hold a daily meeting with the full team to track progress for each region
D) Create a template and require each regional manager to complete that template every month

4. A community manager of a large community for professionals is developing a content calendar to offer themed content to help members who are in the early stages of their careers. The group has had low engagement for the past year.
Which strategy should the community manager use to plan the most relevant content?

A) Survey community members for their most frequently asked questions about content themes.
B) Research popular content themes that may be relevant to the community.
C) Ask community members to share their most memorable community posts.
D) Review data for insights into high-performing content in the community.

5. The community manager of a professional networking group hosts an annual in-person event. The community needs to rapidly transition the event to an online environment.
What should the community manager do to keep people engaged during the online event?

A) Create a schedule and invite attendees to sessions that align with their interests
B) Ask attendees to create sub-communities and monitor conversations
C) Start a new community and post event content there
D) Create an ad and target attendance from outside communities

Solutions: