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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. What is a difference in the handling of FastPath PMRs in comparison to other OneTeam PMRs?

A) Customer will receive less Service for FastPath PMRs.
B) FastPath PMRs will not be worked on by the FrontEnd.
C) Customer will not be contacted in national language for FastPath PMRs.
D) FastPath PMRs will be quickly transferred to BackEnd.

2. A customer has requested a full upgrade plan for their entire IBM application portfolio.
They are advised that this is beyond the scope of a PMR. How should the FrontEnd engineer proceed?

A) raise a new PMR for each application and environment and requeue appropriately
B) close the PMR adding NCDNS in the header to indicate non-problem PMR
C) contact the Country On-Site services team advising of the opportunity
D) open an Enhancement Request for each product in the portfolio

3. A customer with a Passport Advantage contract has opened a Severity2 PMR. What is the responsiveness target for this PMR?

A) within 4 business hours
B) within 2 business hours
C) within 5 business hours
D) the best endeavors

4. Which actions can customers perform using the Electronic Service Request tool?

A) open, requeue and close their PMRs
B) open, update or search for their PMRs
C) open and escalate their PMRs
D) open and close their PMRs

Solutions: