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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Universal Containers (CU) is looking to create a site that supports channel sales, leads distribution, and deal registration.
Which template should UC select?

A) Help Center
B) Partner Central
C) Build Your Own
D) Customer Account Portal

2. Ursa Major Solar would like the navigation menu in the customer portal to be vertical.
Which two options make this possible?
Choose 2 answers

A) Write custom code
B) Edit the default navigation
C) Download an app from AppExchange
D) Fix the header's Position.

3. Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?

A) Service Your Way
B) Service Console
C) Chat
D) Channel Menu

4. Universal Containers (UC) works with regional partners to sell localized products. UC Is actively accepting new partner applications in certain regions. Partners can only apply using uCs referral program, and the application form in certain regions can potentially contain a varying degree of sensitive information. The list of existing partners must not be shared with the general public.
What should the Experience Cloud consultant recommend?

A) Create a public site for prospect partners, show them a nondisclosure agreement, and allow them to fill out on application form on the site.
B) Create an authenticated digital experience for partners and allow them to refer other partners in their region.
C) Create an app for the Internalbusiness development team and allow them to generate token-based referral links for existing partners In their region.
D) Create a public site for existing partners and allow them to generate token-based referral links for prospect partners.

5. Universal Containers (UC) is planning to create a portal for its global partner network. Users will be assigned a Partner Community license and a role.
Which two things should UC keep in mind when setting up partner roles?
Choose 2 answers

A) Unused roles can be deleted.
B) The default limit for the number of roles for portals is 50,000 per org.
C) Role Hierarchy can only be used if all objects have external OWD set to Private.
D) Once created, roles cannot be deleted.

Solutions: