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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?

A) service appointment
B) service report
C) work types
D) work order

2. UniversalContainers's Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose ? answers

A) Salesforce Field Service mobile application
B) Salesforce browser-based application
C) Salesforce mobile application
D) Custom mabile application

3. Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

A) Use the standard Service Report
B) Create a Process Builder to generate a report.
C) Use the standard Work Order email template.
D) Create a custom report.

4. Which three factors should a Consultant consider when configuring routing? Choose 3 answers

A) Configure the Resource Availability Work Rule to calculatetravel at the expense of the resourceand breaks.
B) A straight line is used to compute the shortest distance between two locations if Street LevelRouting is enabled.
C) Set Auto Schedule to True upon creation of the Service Appointment.
D) Default Travel Speed is used only if a different travel speed is null on the resource.
E) Configure Schedule Policy by modifying Work Rules and Service Objectives.

5. Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference.Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers

A) When Service Resources are available for work
B) The Maintenance Plan for the Account
C) The Due Date of the Service Appointment
D) The Time Slots for Appointment Booking

Solutions: