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SAP C_C4HCX Exam Syllabus Topics:

SectionObjectives
Security and Identity Management- Data protection and compliance in CX solutions
- Authentication and authorization concepts
SAP Customer Experience Architecture- Composable enterprise and CX strategy
- SAP CX solution integration landscape
- End-to-end CX architecture principles
SAP Sales Cloud & Service Cloud- Omnichannel engagement scenarios
- Sales process automation and CRM capabilities
- Customer service management processes
SAP Commerce Cloud- Product content and catalog management
- Extension and integration mechanisms
- Storefront and personalization concepts
Integration and Extensibility- API management and event-driven architecture
- Extensibility options in SAP CX solutions
- SAP Integration Suite concepts
SAP Marketing Cloud- Personalization and journey orchestration
- Campaign management and orchestration
- Customer data and segmentation

SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. You are implementing SAP Sales Cloud.
What native analytics capabilities are available? Note: There are 2 correct answers to this question.

A) Dashboards
B) Datasets
C) Stories
D) Reports


2. You want to implement a side-by-side extension for an SAP solution. To access the business objects in the SAP solution, you are exploring the application programming interfaces (APIs).
Which of the following are possible operations to use in the API?
Note: There are 2 correct answers to this question.

A) Close
B) Validate
C) Create
D) Get


3. To successfully create an integration using the Connector Studio in SAP Customer Data Platform, what preparatory knowledge and information should a developer have?
Note: There are 3 correct answers to this question.

A) Preliminary integration details such as credentials, host name, and bucket name.
B) Experience with XML and SOAP-based web services.
C) Familiarity with the REST architecture and API authorization mechanisms.
D) A fundamental understanding of SQL queries and database management.
E) Knowledge of APIs, JSON format, and the application's data and APIs to be integrated.


4. Which routing rules for tickets or cases are offered by SAP Service Cloud?
Note: There are 2 correct answers to this question.

A) To a team
B) To an outbound channel
C) To a queue
D) To an employee


5. You want to adapt reports in SAP Sales Cloud using standard functionality.
What options are available to you?
Note: There are 3 correct answers to this question.

A) Run real-time queries to external databases.
B) Create a custom key figure.
C) Design a report view.
D) Design an SAP HANA view.
E) Create a data source.


Solutions:

Question # 1
Answer: C,D
Question # 2
Answer: C,D
Question # 3
Answer: A,C,E
Question # 4
Answer: A,D
Question # 5
Answer: B,C,E

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