Pass Your ISACA COBIT-2019 Exam with Correct 198 Questions and Answers
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NEW QUESTION # 85
What IT governance implementation approach should be utilized in order to achieve maximum enterprise benefits?
- A. Including improvement initiatives in implementation
- B. Treating implementation as a program
- C. Separating business and IT-related activities during implementation
Answer: B
Explanation:
Explanation
The IT governance implementation approach that should be utilized in order to achieve maximum enterprise benefits is treating implementation as a program. A program is a coordinated set of projects and activities that are designed to achieve a specific set of objectives within a defined scope, time frame, and budget. Treating implementation as a program helps to ensure that IT governance is planned, executed, monitored, controlled, and evaluated in a systematic and consistent manner, following best practices and standards. The approach is based on the COBIT 2019 Implementation Guide5, page 29. 5: COBIT 2019 Implementation Guide | Digital | English
NEW QUESTION # 86
IT governance has been operating for three years and is satisfactorily achieving desired outcomes. What would be the PRIMARY purpose of reexamining the IT strategic plan?
- A. To assess improvement opportunities
- B. To identify newly emerging risks
- C. To lower service delivery costs
Answer: A
NEW QUESTION # 87
What is the BEST way for senior leadership to communicate its expectations for IT governance prior to commencing a governance implementation plan?
- A. Include a scope statement in the business case.
- B. Add key performance indicators (KPIs) to a balanced scorecard.
- C. Generate an IT governance policy.
Answer: A
NEW QUESTION # 88
The enterprise goal of compliance with external laws and regulations is aligned to which balanced scorecard (BSC) dimension?
- A. Internal
- B. Growth
- C. Financial
Answer: C
Explanation:
Explanation
The enterprise goal of compliance with external laws and regulations is aligned to the financial dimension of the balanced scorecard (BSC). The BSC is a strategic performance management tool that helps enterprises to translate their vision and strategy into operational objectives and measures. The BSC consists of four dimensions: financial, customer, internal, and growth. The financial dimension focuses on the financial performance and value creation of the enterprise. Compliance with external laws and regulations is one of the
17 generic enterprise goals defined by COBIT that supports the financial dimension.12 References: COBIT
2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance and Management Objectives
NEW QUESTION # 89
When tailoring COBIT 2019 to enterprise requirements, which of the following is the PRIMARY objective of preparing a risk profile?
- A. To identify areas of risk that impact business continuity
- B. To identify areas of risk that require mitigation
- C. To identify areas of risk that exceed risk appetite
- D. To identify areas of risk that cause technology disruption
Answer: C
Explanation:
The risk profile is a design factor that describes how an enterprise identifies, assesses, responds to, monitors, and reports on information and technology risks. The risk profile helps to determine the level of risk appetite and tolerance that an enterprise has for its information and technology activities, as well as the level of control and assurance that is required for its governance framework. When tailoring COBIT 2019 to enterprise requirements, the primary objective of preparing a risk profile is to identify areas of risk that exceed risk appetite. The risk appetite is the amount and type of risk that an enterprise is willing to accept in pursuit of its objectives. The risk appetite provides a basis for defining the risk criteria, thresholds, indicators, and responses that will be used in the risk profile process. By identifying areas of risk that exceed risk appetite, an enterprise can prioritize its governance objectives, processes, practices, roles, structures, and metrics according to the level of risk exposure and impact. This will also help to align the governance framework with the enterprise's strategy and objectives.References: : COBIT 2019 Design Guide: page 41-43 : COBIT 2019 Framework: Introduction and Methodology: page 28-29
NEW QUESTION # 90
Which of the following roles should be involved when nominating key program roles to create the appropriate governance environment?
- A. Business management
- B. Human resources
- C. Board and executives
- D. IT management
Answer: C
Explanation:
Explanation
The key program roles are the roles that are responsible for leading, directing, managing, supporting, and executing the EGIT implementation program. The nomination of these roles is a critical step in creating the appropriate governance environment for the program. One of the roles that should be involved in this nomination process is the board and executives, who are the highest-level governance body and decision makers in an enterprise. The board and executives provide strategic direction, oversight, guidance, and approval for the EGIT implementation program. They also ensure that the program is aligned with the enterprise's vision, mission, values, strategy, goals, and objectives. The board and executives also appoint or endorse other key program roles such as the program sponsor, program manager, program steering committee, change champion network, etc.References: : COBIT 2019 Implementation Guide, page 37-38 : COBIT 2019 Framework: Governance and Management Objectives, page 19-20
NEW QUESTION # 91
Which of the following is a KEY change enablement task that must be completed during the driver identification phase of an IT initiative?
- A. Identify the business and governance drivers.
- B. Define high-level improvement targets.
- C. Establish urgency for the changes needed.
- D. Assign high-level roles and responsibilities.
Answer: A
Explanation:
The change enablement tasks are the tasks that involve preparing for managing and sustaining the changes that are required for implementing a governance system for an enterprise using COBIT 2019. The change enablement tasks help to ensure that the changes are aligned with the enterprise's strategy objectives needs expectations etc., that they deliver value and benefits to the enterprise and its stakeholders that they overcome resistance and barriers to change that they create a culture of continuous improvement etc. One of the key change enablement tasks that must be completed during the driver identification phase of an IT initiative is identify the business and governance drivers. The driver identification phase is the first phase of the governance implementation roadmap which involves identifying and analyzing the internal and external factors that trigger or influence the need for designing and implementing a governance system for an enterprise using COBIT 2019. The business drivers are the factors that relate to the enterprise's business strategy objectives performance risks issues opportunities etc., such as market conditions customer demands competitive pressures regulatory requirements etc. The governance drivers are the factors that relate to the enterprise's information and technology governance strategy objectives performance risks issues opportunities etc., such as IT alignment IT value delivery IT risk management IT resource management IT performance measurement etc. By identifying the business and governance drivers during the driver identification phase an enterprise can establish a clear understanding of why it needs to design and implement a governance system using COBIT 2019 what are the expected outcomes benefits value etc., from doing so who are the relevant stakeholders their roles responsibilities requirements expectations etc., how to communicate engage involve them in the change process etc.
NEW QUESTION # 92
Which of the following is a PRIMARY objective of reviewing the effectiveness of a new IT governance system that has been operational for 6 months?
- A. Evaluating business performance reports
- B. Obtaining executive management support for IT governance
- C. Identifying further governance requirements
Answer: B
NEW QUESTION # 93
Which of the following components is important to update in a COBIT RACI chart to align with the enterprise's context, priorities and preferred terminology?
- A. Enterprise roles and organizational structures
- B. Enterprise process practices and activities
- C. Enterprise procedures and job descriptions
Answer: A
Explanation:
The enterprise roles and organizational structures component is important to update in a COBIT RACI chart to align with the enterprise's context, priorities and preferred terminology. A RACI chart is a tool that assigns different levels of responsibility, accountability, consultation, and information to roles and organizational structures for each governance and management objective. A RACI chart consists of four components:
enterprise roles and organizational structures, governance and management objectives, enterprise process practices and activities, and RACI assignments. The enterprise roles and organizational structures component should be updated to reflect the specific roles and structures that exist in the enterprise, as well as their names and descriptions.13 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Roles, Responsibilities & RACI Charts
NEW QUESTION # 94
Within the COBIT goals cascade, stakeholder drivers are transformed into:
- A. the enterprise's governance framework.
- B. the enterprise's actionable strategy.
- C. business unit performance metrics.
Answer: B
NEW QUESTION # 95
Which of the following is the BEST starting point when translating enterprise goals into actionable governance and management objectives?
- A. Risk-based enterprise goals
- B. Generic enterprise goals
- C. Selective enterprise goals
- D. Prioritized enterprise goals
Answer: D
Explanation:
Explanation
The best starting point when translating enterprise goals into actionable governance and management objectives is prioritized enterprise goals. The enterprise goals are the high-level statements of what an enterprise wants to achieve in terms of its mission, vision, values, strategy, etc. The enterprise goals are aligned with the stakeholder needs that reflect the expectations and requirements of various internal and external parties that have an interest or stake in the enterprise's information and technology activities. The prioritized enterprise goals are the subset of enterprise goals that have been ranked according to their importance or urgency for the enterprise based on its context and needs. By starting with prioritized enterprise goals when translating them into actionable governance and management objectives, an enterprise can ensure that it focuses on the most critical aspects of its information and technology governance that support its strategy and objectives. This will also help to align its information and technology activities with its stakeholder needs34 References: 3: COBIT 2019 Framework: Introduction and Methodology: page 25-26 4:
COBIT 2019 Design Guide: page 35-36
NEW QUESTION # 96
The enterprise goal of compliance with external laws and regulations is aligned to which balanced scorecard (BSC) dimension?
- A. Internal
- B. Growth
- C. Financial
Answer: C
Explanation:
Balanced Scorecard or BSC (read as B-S-C) dimensions. The BSC dimensions are: Financial
NEW QUESTION # 97
Which of the following criteria must be met for a process to meet a higher capability level?
- A. An identified subset of the activities of that level can be executed effectively.
- B. Capability is demonstrated on the most relevant process activities.
- C. All activities of that level are successfully performed.
Answer: C
Explanation:
Explanation
A process can meet a higher capability level if all activities of that level are successfully performed, in addition to the activities of lower levels. The capability levels range from 0 (incomplete) to 5 (optimizing), and each level has a set of generic attributes that describe the expected performance of the process activities2, p. 30. References: 2: COBIT 2019 Framework: Introduction and Methodology
NEW QUESTION # 98
An enterprise plans to outsource all of its noncore IT operations but wants to ensure the proper level of governance, risk and compliance (GRC) controls. Which of the following governance and management objectives would provide the MOST relevant management practices for the enterprise?
- A. APO10 Managed Vendors
- B. AP013 Managed Security
- C. APO09 Managed Service Agreements
- D. AP012 Managed Risk
Answer: C
Explanation:
According to the ISACA COBIT 2019 Framework, the objective APO09 Managed Service Agreements provides the most relevant management practices for an enterprise that plans to outsource all its non-core IT operations but wants to ensure the proper level of governance, risk, and compliance (GRC) controls. This is specified in Domain 4, Objective 4.5: "Manage the acquisition and maintenance of IT-related assets". The APO09 objective provides guidance on how to manage service agreements with vendors, including the proper management of risks and compliance with related regulations and standards. Additionally, APO09 provides guidance on the proper selection and management of service providers, and how to ensure that the service agreements are properly monitored and evaluated to ensure the expected quality of service.
NEW QUESTION # 99
Which governance component identifies the human resource needs that must be met to achieve governance and management objectives?
- A. Information flow and items
- B. People, skills and competencies
- C. Culture, ethics and behavior
Answer: B
Explanation:
The people, skills and competencies component of governance identifies the human resource needs that must be met to achieve governance and management objectives. People are the individuals or groups who perform or are accountable for the governance activities and tasks. Skills and competencies are the abilities and knowledge that people need to perform their roles and responsibilities. The people, skills and competencies component of governance defines the required roles and organizational structures for each governance and management objective, as well as the skills and competencies that are needed for each role.13 References:
COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Roles, Responsibilities
& RACI Charts
NEW QUESTION # 100
When assessing organizational structures, it is MOST helpful when subcriteria for each criterion are defined and linked to:
- A. job descriptions.
- B. performance metrics.
- C. capability levels.
Answer: C
Explanation:
Section: (none)
NEW QUESTION # 101
Which of the following BEST describes the "managed innovation" management objective of the COBIT core model?
- A. Support the digital transformation strategy of the organization and deliver the desired value.
- B. Achieve competitive advantage, improve customer experience and improve operational effectiveness.
- C. Optimize available IT capabilities to support the IT strategy and roadmap.
Answer: B
Explanation:
The "managed innovation" management objective of the COBIT core model best describes the outcome of achieving competitive advantage, improving customer experience and improving operational effectiveness. A management objective is a desired outcome of the management processes for information and technology.
Managed innovation is one of the 40 management objectives defined by COBIT that describes how to identify, prioritize, and execute innovation initiatives that support the enterprise strategy and objectives. Achieving competitive advantage, improving customer experience and improving operational effectiveness are some of the benefits of managed innovation.12 References: COBIT 2019 Framework:
Introduction and Methodology, COBIT 2019 Framework: Governance and Management Objectives
NEW QUESTION # 102
Which of the following is the PRIMARY benefit or output derived from setting targeted capability levels and performing a capability-level gap analysis for selected processes?
- A. Development of enterprise goals that align to established targets
- B. Development of a business case outline
- C. Identification and mitigation of all identified risks
- D. Identification of process improvement opportunities
Answer: D
Explanation:
The capability levels are a measure of how well an enterprise performs its information and technology governance and management processes in terms of process attributes such as process performance, process definition, process deployment, process measurement, process control, process optimization etc. The capability levels range from 0 (incomplete) to 5 (optimizing), indicating the degree of maturity and effectiveness of an enterprise's information and technology governance and management processes. The targeted capability levels are the desired levels of performance that an enterprise wants to achieve for its information and technology governance and management processes, based on its strategy, objectives, needs, and expectations. The targeted capability levels provide a basis for defining the improvement goals and objectives for the processes. The capability-level gap analysis is a process that involves comparing the current capability levels of an enterprise's information and technology governance and management processes with the targeted capability levels, and identifying the gaps or differences between them. The capability-level gap analysis helps to determine the improvement actions and initiatives that are required to close the gaps and achieve the targeted capability levels. The primary benefit or output derived from setting targeted capability levels and performing a capability-level gap analysis for selected processes is identification of process improvement opportunities. This means that by setting targeted capability levels and performing a capability- level gap analysis for selected processes, an enterprise can identify the areas of weakness or inefficiency in its information and technology governance and management processes, and determine the potential solutions or enhancements that can improve its process performance, quality, value, etc. This will also help to align the information and technology governance system with the enterprise's strategy and objectives.References: :
COBIT 2019 Design Guide: page 53-54 : COBIT 2019 Process Assessment Model: page 11-13
NEW QUESTION # 103
An enterprise is designing a specific governance system that is using diverse technology deployments with multiple domains of business operations. Which of the following is the expected deliverable when tailoring the COBIT 2019 framework?
- A. Enterprise goals
- B. Capability levels
- C. Aligned goals
- D. Focus area guidance
Answer: D
Explanation:
When designing a governance system that uses diverse technology deployments across multiple domains of business operations, it's important to ensure that the COBIT 2019 framework is tailored to the specific needs of the enterprise. One of the expected deliverables from the tailoring process is focus area guidance, which helps to identify the specific governance and management objectives that are most relevant to the enterprise's needs, and provides guidance on how to implement these objectives in a manner that is aligned with the enterprise's goals and objectives. This focus area guidance helps to ensure that the governance system is tailored to meet the specific needs of the enterprise and provides a roadmap for implementation and ongoing management of the governance system.
NEW QUESTION # 104
How do the assigned capability levels in the COBIT core model facilitate the achievement of the different capability levels?
- A. By providing clear definition of the processes and required activities
- B. By defining organizational structure with specific roles and responsibilities
- C. By setting performance metrics for enabler goals
Answer: A
Explanation:
Explanation
Providing clear definition of the processes and required activities facilitates the achievement of different capability levels in COBIT core model. Processes are structured sets of activities that produce outputs or outcomes for achieving specific objectives. Activities are specific tasks or actions that contribute to achieving a process outcome or objective. Processes and activities are defined by their inputs, outputs, roles, responsibilities, controls, etc. Providing clear definition of processes and activities helps to ensure that they are performed consistently, effectively, efficiently, and reliably, which leads to higher capability levels.12 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance and Management Objectives
NEW QUESTION # 105
Which of the following would be an appropriate metric associated with an enterprise goal of "Business service continuity and availability?
- A. Satisfaction levels of board and executive management with business process capabilities
- B. Ratio of significant incidents that were not identified in risk assessments vs. total incidents
- C. Number of business processing hours lost due to unplanned service interruptions
Answer: C
Explanation:
The number of business processing hours lost due to unplanned service interruptions would be an appropriate metric associated with an enterprise goal of business service continuity and availability. A metric is a quantifiable measure that is used to track and assess the status of a specific process or activity. Business service continuity and availability is one of the 17 generic enterprise goals defined by COBIT that describes the desired outcome of ensuring that critical business services are delivered at agreed levels and are resilient to disruptions. The number of business processing hours lost due to unplanned service interruptions is a metric that reflects how well this outcome is achieved.13 References: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance and Management Objectives
NEW QUESTION # 106
When considering the IT implementation methods design factor, and the design factor value is DevOps, which of the following should be a management objective priority?
- A. Managed change acceptance and transitioning (BAI07)
- B. Managed solution identification and build (BAI03)
- C. Managed service requests and incidents (DSS02)
- D. Managed availability and capacity (BAI04)
Answer: B
Explanation:
When the design factor value is DevOps, the management objective priority should be Managed Solution Identification and Build (BAI03). This objective focuses on the use of agile development methodologies, automation, and DevOps principles to develop and deploy new solutions quickly and efficiently. It also includes the use of methodologies and tools to continuously monitor and test the solutions. This objective is important for DevOps as it allows organizations to quickly iterate and deploy solutions while ensuring high quality and reliability.
NEW QUESTION # 107
Which of the following statements BEST describes the features and properties of the COBIT 2019 governance system design workflow?
- A. When executing the governance system design workflow, reliable results can only be obtained by considering all design factors.
- B. When executing the governance system design workflow, design factors that produce inconsistent priorities for governance and management objectives need to be discarded.
- C. The governance system design workflow only considers enterprise goals.
- D. The governance system design workflow allows for consideration of all design factors in order to develop a customized governance system.
Answer: D
Explanation:
Explanation
The governance system design workflow is a workflow that describes how an enterprise can design and implement a governance system using COBIT 2019. The governance system design workflow consists of six steps: determine initial scope; identify relevant design factors; prioritize governance and management objectives; define target capability levels; identify gaps; finalize scope. The governance system design workflow allows for consideration of all design factors in order to develop a customized governance system.
The design factors are the characteristics or conditions that influence how an enterprise designs and implements its governance system using COBIT 2019. The design factors include aspects such as enterprise strategy archetype; enterprise goals; IT-related goals; risk profile; IT deployment; threat landscape; compliance requirement; operating environment; size of enterprise; culture; stakeholders; etc. By considering all design factors in the governance system design workflow, an enterprise can ensure that its governance system is appropriate for its context and needs, that it delivers value and benefits to the enterprise and its stakeholders, that it aligns with the relevant standards, guidelines, regulations, best practices, etc., that it meets stakeholder requirements and expectations, etc.References: : COBIT 2019 Design Guide: page 33-48
NEW QUESTION # 108
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