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WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
Choose 1 answer

A) Superordinate goals and altering the structural variables
B) Expansion of resources and confrontation
C) Authoritative command and roughing
D) Roughing and compromise

2. A team was assigned a project. Halfway through the project it was obvious that the team was failing to meet expectations. Management had made sure that individuals assigned to the team had good interpersonal skills as well as good problem-solving and decision-making skills. However, they overlooked other abilities of team members required for accomplishing the work.
Which ability necessary for team members was overlooked?
Choose 1 answer

A) Authoritarian personality
B) Technical expertise
C) Propensity for social loafing
D) Type D personality

3. Which of the following characteristics is closely associated with informal groups but not associated with formal groups?

A) Directed towards organizational goals
B) Usually has a negative impact on the organization
C) Formed to meet social interactions' needs
D) Defined by organizational structure

4. What is a positive effect of a cohesive group?
Select one.

A) Promoting value flexibility
B) Bringing heterogeneity to the process
C) Improving group productivity
D) Reducing group norm effect

5. What is one of the forces that plays a particularly important role in sustaining an organization's culture?
Choose 1 answer

A) Educational level achieved by key employees
B) Socialization process
C) Individualized interaction

Solutions: