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Updated: Sep 02, 2026
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Oracle 1z0-456 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Fusion Customer Relationship Management 11g Sales Essentials |
| Exam Number: | 1Z0-456 |
| Exam Duration: | 120 minutes |
| Passing Score: | 60% - 63% |
| Exam Format: | Single/Multiple Select, Multiple Choice |
| Available Languages: | English |
| Real Exam Qty: | 70 - 75 |
| Related Certifications: | Oracle Fusion CRM 11g Oracle Sales Cloud |
| Certificate Validity Period: | 18 months |
| Exam Price: | $245 USD |
| Recommended Training: | Oracle Fusion CRM: Sales Management Oracle Fusion Applications Sales Implementation Guide |
| Exam Registration: | Oracle University Registration Pearson VUE |
| Sample Questions: | Oracle 1z0-456 Sample Questions |
| Exam Way: | Proctored: In-person at Pearson VUE centers or online proctored |
| Pre Condition: | No formal prerequisites; recommended experience with Oracle Fusion CRM or sales processes |
| Official Syllabus URL: | https://education.oracle.com/oracle-fusion-customer-relationship-management-11g-sales-essentials/trackOCP_1Z0-456 |
Oracle 1z0-456 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuration and Setup | 5% | - Profile options - Lookup types and values |
| Accounts and Contacts Management | 20% | - Manage contacts and relationships - Create and manage accounts - Customer data sharing and security |
| Oracle Fusion Sales Overview | 15% | - Architecture and components - Navigation and user interface - Key sales functionality |
| Sales Analytics and Integration | 15% | - Data import/export - Basic integration concepts - Sales reports and dashboards |
| Forecasting and Territory Management | 20% | - Create and submit forecasts - Quota management - Forecast adjustments and reviews - Define territories and assignment rules |
| Lead and Opportunity Management | 25% | - Competitor and reference management - Lead qualification and conversion - Sales processes and stages - Opportunity creation and tracking |
Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:
Question 1
A territory manager wants to change territories and the criteria for assignment of sales representatives to leads and opportunities in Oracle Fusion Sales. During territory update, change to the dimensions, metrics, and utilization of the synchronization process have to be carried out in the ____________.
A. Productive environment
B. Stage environment
C. Test environment
D. Production instance
E. Proposal environment
Question 2
Identify three rule set components used to define rule-based assignment for work objects in Assignment Manager.
A. Work Object
B. Filter Settings
C. Rule Action
D. Rule Set Type
E. Candidate Object
Question 3
You are the CRM administrator of a new project to revitalize the lead Assignment manager rules to ensure the proper sales salesperson is getting assigned based on new geographies and current workloads.
Select the three Fusion Assignment Manager components that should be part of your planning process to plan the configuration of Assignment Manager.
A. Resources
B. Attributes
C. Schedules
D. Dynamic Assignment
E. Assignment Criteria
F. Business Objects
Question 4
Select the module in which the dimension of a sales channel and its types for territory definition maintained.
A. Oracle Fusion Sales Quota Management
B. Oracle Fusion Customer Center application
C. Oracle Fusion Trading Community
D. Oracle Fusion PartnerManagement
E. Oracle fusion Territory Management
Question 5
Select the three statements that describe the use of sales methodology in opportunity management.
A. Selection of sales methodology is mandatory for every opportunity.
B. Selection of sales methodology is optional for an opportunity.
C. Sales methodologies include sales stages; each sales stage can be tied to a range of win probability and status.
D. Sales methodologiesbest describe an organization's sales process
E. Sales methodologies consist of one or more sales stages.
Solutions:
| Question 1 Answer: B | Question 2 Answer: B,C,D | Question 3 Answer: A,B,E | Question 4 Answer: B | Question 5 Answer: C,E |
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