Try Avaya : 6201-1 valid & accurate questions and answers
Updated: Jul 20, 2026
No. of Questions: 55 Questions & Answers with Testing Engine
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Avaya 6201-1 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201-1 |
| Exam Format: | Multiple Choice Questions |
| Available Languages: | English |
| Real Exam Qty: | 55 |
| Related Certifications: | Avaya Aura Communication Manager Avaya Call Management System (CMS) Avaya Aura Contact Center |
| Recommended Training: | Avaya Aura Communication Manager Training Avaya Call Management System Documentation |
| Exam Registration: | Avaya Certification Portal |
| Sample Questions: | Avaya 6201-1 Sample Questions |
| Exam Way: | Computer-based exam (delivery method may vary by testing center or online proctoring availability) |
| Pre Condition: | Recommended experience with Avaya Aura Communication Manager and basic contact center/telephony concepts. |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Call Management System (CMS) Implementation | - ACD reporting and analytics
|
| Avaya Aura Communication Manager Core Configuration | - System architecture and call processing
|
| Avaya Contact Center Integration | - Integration with Aura components
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?
A) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
B) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.
C) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
D) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
2. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?
A) 135.9.86.54 135.9.86.58
B) 135.9.86.54 192.168.2.2
C) 135.9.86.54 135.9.56.56
D) 192.168.2.3 192.168.2.2
3. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?
A) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
B) Write permission to the System Setup feature and write permission to UNIX.
C) Log in as a CMS administrative user and execute the paaswd command for that user.
D) Log in as root and execute the password command for that user.
4. When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?
A) NET MGT Port
B) SER MGT Port
C) XVR-300XB port
D) NET 1Port
5. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?
A) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
B) All changes are made in the CM using the change cam proc screen
C) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
D) emssve change authorizations; make needed changes to authorization
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |
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