Try CIPS : L5M9 valid & accurate questions and answers
Updated: Aug 31, 2026
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CIPS L5M9 Exam Overview:
| Certification Vendor: | CIPS |
|---|---|
| Exam Name: | Operations Management |
| Exam Number: | L5M9 |
| Related Certifications: | CIPS Level 5 Advanced Diploma in Procurement and Supply |
| Exam Format: | Multiple Choice Questions (MCQs) |
| Available Languages: | English |
| Certificate Validity Period: | No expiration |
| Real Exam Qty: | 60 |
| Exam Price: | GBP 70-95 (varies by region/center) |
| Exam Duration: | 90 minutes |
| Passing Score: | 75% |
| Sample Questions: | CIPS L5M9 Sample Questions |
| Exam Way: | Online (proctored) or at approved CIPS exam centers |
| Pre Condition: | No formal prerequisites, but recommended for those with CIPS Level 4 Diploma or equivalent procurement/supply chain experience |
| Official Syllabus URL: | https://www.cips.org/qualifications/advanced-diploma-in-procurement-supply/operations-management |
CIPS L5M9 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand planning and control in operations management | - Analyse inventory planning and control
|
| Topic 2: Understand the improvement of operations management | - Analyse quality management and improvement
|
| Topic 3: Understand the design of operations management systems | - Analyse the design of processes and capacity
|
| Topic 4: Understand the concept and scope of operations management | - Critically assess the objectives and strategies of operations management
|
CIPS Operations Management Sample Questions:
Question 1
Elderberry Ltd is an established organisation in the agricultural industry but has recently expanded into manufacturing its own juice range. The company is at the 'Introduction' stage of the product lifecycle and is attempting to bring new products to market. Which of the following performance objectives would be the most dominant at this stage of the lifecycle?
A. cost
B. speed
C. flexibility
D. dependability
Question 2
Which of the following are operations management activities? Select THREE
A. materials management
B. job design
C. capacity planning
D. process selection
E. development of new products
Question 3
The RATER methodology looks at the key dimensions to providing an effective service. Which of the following is not a dimension of this framework?
A. empathy
B. assurance
C. responsiveness
D. tangibles
Question 4
Barry is a Hotel Manager and is keen to understand where his business is failing. He has asked his staff to conduct a number of different techniques to uncover failures within the service. Of those listed below, which of the following would provide Barry with answers the quickest? Select TWO
A. in-process checks
B. point-of-departure interviews
C. phone surveys
D. machine diagnostic checks
Question 5
Total Productive Maintenance and Just in Time are examples of Total Quality Management (TQM). Is this correct?
A. yes- other examples include statistical process control
B. no- TQM includes Kansai engineering
C. no- TQM includes quality circles and quality function deployment
D. yes- other examples include business process re-engineering
Solutions:
| Question 1 Answer: C | Question 2 Answer: A,C,D | Question 3 Answer: C | Question 4 Answer: A,D | Question 5 Answer: A |
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