Try CIPS : L5M9 valid & accurate questions and answers

Total Quality Management is built on 8 founding principles. Which of the following do these include? Select THREE.

• A. bottom-up process design
• B. fact-based decision making
• C. employee involvement
• D. supply chain integration
• E. process improvement

Which of the following are performance objectives which can be applied to the Operations department at any organisation? Select THREE

• A. innovation
• B. cost reduction
• C. flexibility
• D. quality
• E. dependability

Joan is the Operations Manager at a Dentist Surgery and has recently completed a Pareto Analysis with the hopes of improving the quality of service offered. Which of the following would be a possible finding from this analysis?

• A. 80% of complaints are caused by 20% of the dentists
• B. The booking process is very slow and doesn't meet customer expectations
• C. customers are twice as likely to recommend the dentist if they had a positive experience
• D. there is a gap between the service expected by customers and the service delivered

Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?

• A. yes- operations management ensures there are sufficient goods produced to meet customer demand
• B. no- operations management is concerned with ensuring the organisation is profitable
• C. yes- operations management is ensuring a company has the correct resources to create goods
• D. no - operations management can also be concerned with the creation of intangible goods

Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has. Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

Which of the following will you put into box 1?

• A. cost
• B. speed
• C. flexibility
• D. quality