Last Updated: Aug 16, 2026
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| Section | Objectives |
|---|---|
| Integrations and Extensions | - Integration capabilities
|
| Knowledge Management | - Knowledge articles
|
| Reporting and Analytics | - Service analytics
|
| Service Request Management | - Case and ticket handling
|
| Field Service and Dispatch | - Field service operations
|
| Oracle Fusion Service Overview | - Service Configuration Basics
|
1. Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?
A) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
B) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
C) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
D) In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
2. Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?
A) Specify the warning threshold for the milestone in the standard coverages.
B) Add an extension column to the milestone object to hold the warning threshold value.
C) Configure an object workflow action to send the email when the milestone status changes to warning.
D) Configure the email template to be used for notification.
E) Create standard text to be posted to the message thread.
F) Configure an analytics report showing milestones in warning status.
3. If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.
A) have to contact Oracle Support for the permission to deploy your custom DCS application
B) not be able to preview your application before you publish it
C) be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
D) be required to create all of your own components for the display of Engagement Cloud objects
4. You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?
A) There are no specific e-mail tasks available.
B) The team members don't have the Email Administrator Role provisioned.
C) The team members have not established the e-mail feature on the Offerings page.
D) The environment was not provisioned correctly and the service module is missing.
5. To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?
A) You can set a second sandbox as Active at the same time in order to begin working on another new object.
B) Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
C) Multiple users cannot use your sandbox at the same time.
D) Your changes are isolated and do not impact other users' configuration environments or the production environment.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,D,F | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B,D |
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