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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

A) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
B) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
C) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
D) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
E) Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
F) Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.

2. Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A) The signed-in user does not have the appropriate access privileges to a toolbar.
B) You entered a toolbar height that is not more than 70 pixels.
C) The only toolbar enabled is the default one, and you must configure at least two.
D) You did not enable the vertical toolbar which is required, while the horizontal is optional.
E) You have not enabled the Computer Telephony Integration (CTI) service.

3. Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A) Modify the original base locales of the articles to match the target language.
B) Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
C) Enable new locales for the languages to be used and provision designated users to translate the articles.
D) Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.

4. Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A) Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
B) Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
C) Adjust permissions on all customer's profiles.
D) Adjust the inbound message filters.

5. Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A) Verify that Root Catalog is selected on the product groups.
B) Validate that the product item is active and published.
C) Validate that Allow Duplicate is selected on the product item.
D) Verify that Eligible for Service is selected on the product item.

Solutions: