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Nokia SDM Certification - CARE Sample Questions:

1. When can the Care Plan be shared with the Customer?

A) Only a customised version can be occasionally shared - without confidential information.
B) The Care Plan should always be shared with the customer.
C) The Care Plan is an internal document and should not be available to customer.
D) The CaPM needs to receive permission from management before sharing the Care Plan with the customer.

2. What are the CaPM responsibilities regarding cost management?

A) To support the CT Head in her/his cost monitoring activity.
B) To support the F&C Controller in her/his cost monitoring activity.
C) To monitor costs on a periodic basis and initiate corrective actions as needed.
D) To review the actual financial data against the estimated figures and report it to the CT Head.

3. What is the purpose of the Care Agreement?

A) To set terms and conditions of Care Services performance.
B) To list Customer Network topology.
C) To define penalties in the case of late delivery.
D) To define Contract Performance Bonds.

4. A company can improve its competitive advantage by following a number of functional level strategies. These include Efficiency, Quality, Innovation and one more. What is it?

A) Motivation.
B) Customer Responsiveness.
C) Value.
D) Demarcation.

5. The Care Plan should be updated:

A) At least once per year.
B) Only after each contract change.
C) After each change to Care setup described.
D) On customer request only.

Solutions: