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Nokia SDM Certification - PS NSOP Sample Questions:

1. What are the defined Gates in the NSN Sales Work Flow?

A) 1. Receive RFQ 2. Develop Solution 3. Prepare Commercial Offer 4. Negotiate Contract
5. Prepare for Delivery.
B) 1. Customer Selection 2. Go/No Go 3. Bid/No Bid 4. Approval/No Approval 5. Deal/No Deal 6. Start Delivery.
C) 1, Receive the RFQ 2, Define Bid Team 3, Create Customer Offer 4. Negotiate Contract
5. Prepare Transition Plan.
D) 1. Identify Customer Needs 2. Develop a Solution 3. Prepare Commercial Offer 4. Negotiate Contract 5. Prepare PTA.

2. Which of the statements BEST describes standards?

A) Standards provide common protocols and compliances for interoperability within or across organisations and Operators and Vendors alike are active in setting international standards by participating in forums etc.
B) Standards allow operators to work together and without them network operations would not know what performance measures to take.
C) Network Operations standards are imposed by regulatory bodies to ensure networks can interoperate.
D) Standards are a contractual requirement to ensure conformity and interoperability across networks.

3. Which BEST describes those people most suitable for Mentoring and Coaching NSN's Managers of outsourced service deliveries?

A) People that are expert in the Operations Model and it's workings.
B) People with relevant experience and up-to-date knowledge of business practices for outsourced service delivery.
C) People that have managed outsourced service deliveries for 5 years or more.
D) People who can communicate effectively and convincingly.

4. What is the process framework of the Operations Model?

A) The Process Framework is a single cross functional process that allow the interaction of the functions, it highlights possible overlapping between functions and it improve the quality of the service delivery.
B) The Process Framework provides standard processes which can be used directly for each project in order to deliver the service.
C) The Process Framework provides suggestions on how to apply the processes within different organization with the related functions in order to deliver the service.
D) The process framework view defines the process structure and flows across the functions and the interfaces to other parties in order to deliver the services.

5. What is the MOST important failure related to GNOC services that may result in a loss of operator business.

A) Failure to achieve organizational KPI.
B) Failure to manage the internal communication in the NOC.
C) Failure to resolve network faults.
D) Failure to update the network configuration database.

Solutions: