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Nokia SDM Certification - PS NSOP Sample Questions:

1. Which are the five competence levels used in NSN?

A) Initial, basic, medium, advanced, excellent.
B) Initial, basic, intermediate, advanced, world-class.
C) Beginner, basic, intermediate, advanced, professional.
D) Initial, basic, intermediate, professional, world-class.

2. When delivering Network Operations services to an operator which statements BEST describes the purpose of the Network Operations Service Level Agreement with them?

A) The SLA defines the Quality of Service, priorities and responsibilities, performance metrics (SLA KPI), incentives and penalties, legal clauses, etc.
B) The SLA is in place to ensure the Key Performance Indicators measuring the Network Quality are measured and managed.
C) The SLA is contractual requirement for the service delivery and details the measurements concerning the responsiveness of the Network Operations organisation.
D) The SLA is a legal requirement of the contract to measure performance.

3. You are supporting the HWS set-up for a MV Outsourcing delivery. Which statements covers the MOST critical requirements for successful delivery?

A) Clearly defined SOR with customer written into the contract.
B) Contract with the HWS providers and clear implementation plan to ensure HW swaps are on time.
C) Clearly defined SOR with all relevant parties and SLA's aligned to the Outsourcing contract.
D) Clearly defined SLA's and SOR with achievable MTBF KPI commitments.

4. In which case is it required to update/change the Cost Baseline?

A) In case of scope changes supported by a legal binding document.
B) In case a risk is materialized.
C) In case of a change in subcontractor prices.
D) In case of increased Trouble Ticket Volumes affecting the original cost plan.

5. Which Network Operations functions require an escalation procedure?

A) All functions based in (G)NOC.
B) Functions related to Care.
C) All functions of NwOps.
D) Functions related to Planning.

Solutions: