Last Updated: Aug 08, 2026
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| Section | Objectives |
|---|---|
| Topic 1: Sales Process and Customer Engagement | - Discovery and consultative selling techniques - Identifying customer needs and requirements |
| Topic 2: Understanding HP Personal Systems Services | - Key features and benefits of services offerings - HP Services portfolio overview |
| Topic 3: Upsell and Cross-Sell Opportunities | - Maximizing customer value through additional offerings - Identifying complementary services |
| Topic 4: Positioning Services Solutions | - Articulating value propositions - Handling objections and demonstrating ROI |
| Topic 5: Service Support and Deployment | - Deployment and lifecycle services fundamentals - Support service options |
1. Which two business initiatives indicate that a potential customer is ready for a conversation about Deploy?
(Select two.)
A) They need to standardize IT implementations (global/multi-national, multi-location).
B) They need to increase security for sensitive data.
C) They need to get reports about their IT performance environment.
D) They need to shift the IT focus/time from deployment tasks to core business activities.
E) They need IT resources focused on innovation.
2. In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?
A) HP Support Center
B) HP Channel Services Network
C) HP Sales Central
D) HP Care Pack Central
3. Which tool allows you to check the specifics of the warranty on your customer's purchased hardware?
A) HP Support Center
B) HP Cirrus
C) HP Sales Central
D) HP Cross Sell Solution
4. How do HP Services help customers save money and simplify processes? (Select two.)
A) They enable customers to concentrate on core business activities.
B) They cover 80% of out-of-warranty repairs.
C) They provide free delivery.
D) They limit unexpected costs.
E) They cover in-warranty devices from non-HP brands.
Solutions:
| Question # 1 Answer: B,E | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: A,C |
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