Try Peoplecert : ITIL-4-CDS valid & accurate questions and answers
Updated: Sep 06, 2026
No. of Questions: 89 Questions & Answers with Testing Engine
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Free and valid exam torrent helps you to pass the ITIL-4-CDS exam with high score
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ITIL-4-CDS Practice Q&A's
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Peoplecert ITIL-4-CDS Exam Overview:
| Certification Vendor: | Peoplecert / AXELOS |
|---|---|
| Exam Name: | ITIL® 4 Specialist: Create, Deliver and Support |
| Exam Number: | ITIL-4-CDS |
| Certificate Validity Period: | Unlimited |
| Available Languages: | English, Japanese, French, Chinese, Italian, Portuguese (Brazil), German, Polish |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 40 |
| Passing Score: | 70% (28/40) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Foundation |
| Exam Format: | Closed book, No negative marking, Multiple choice |
| Exam Price: | USD 395 - 495 |
| Recommended Training: | PeopleCert Accredited Training Providers |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | Peoplecert ITIL-4-CDS Sample Questions |
| Exam Way: | Online proctored or onsite, closed book |
| Pre Condition: | ITIL 4 Foundation certification OR any ITIL v3 certification; completion of accredited training course required |
| Official Syllabus URL: | https://www.peoplecert.org/en/browse-certifications/it-governance-and-service-management/itil-1/itil-4-specialist-create-deliver-and-support-2693/ |
Peoplecert ITIL-4-CDS Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Support and improve services | 25% | - Service support and incident management
|
| Deliver and transition services | 25% | - Service delivery and operational practices
|
| Plan and build service value streams | 25% | - Service value system and value streams
|
| Create and develop services | 25% | - Service design and development practices
|
Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
Question 1
Which of the following involves consideration of the skills and availability of both internal and external resources?
A. Shift-left approach
B. Build vs buy
C. Swarming
D. Triage prioritization
Question 2
A service desk manager is creating a job profile for a service desk team lead. The following requirements have been identified: Ability to use company processes and tools, Leadership skills, Knowledge of service desk objectives. What is the MOST important additional requirement for the job profile?
A. Technical knowledge of the supported products
B. Commitment to continual improvement
C. Experience of financial management
D. Knowledge of how to log incidents and service requests
Question 3
How should roles and competencies be managed to adapt to rapid technological changes and market demands?
A. By continually adapting roles to evolving organizational requirements
B. By creating career paths dedicated to single technologies
C. By focusing on increasing employees' technical experience
D. By making it easier for employees to focus on one role
Question 4
In many organizations, teams optimize internal metrics, like mean time to resolution or incident backlog size that don't reflect how customers experience or consume services. This misalignment drives improvements customers find irrelevant and can even erode trust. Which ONE approach will best embed a customer-orientated mindset across the service value stream?
A. Implement chargeback mechanisms to enforce financial accountability per department
B. Centralize performance dashboards on tool-generated metrics for executive reporting
C. Establish strict internal SLAs focused on operational efficiency
D. Co-create detailed customer personas and journey maps to align service activities with real customer outcomesright
Question 5
Users have specific product-related questions and want to provide product feedback. What is the best way to enable two-way communication between these users and the organization's product team?
A. Self-service portals
B. Social media
C. Event surveys
D. Topic-based forums
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: D | Question 5 Answer: D |
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